How to get back Microsoft account

Question

I recently received an email saying someone was trying to log in to my account. Shortly after that, my Microsoft account was locked, I tried using the phone number verification method but it was not available, then I tried filling out the verification request form but it was also not successful. Now what should I do to get my account back.

This account is very important to me

Answer 1

I'm having the same issue and I've completed exhausted everything on Microsofts help list and I filled out the recovery form to the best of my knowledge and it still wasn't enough. The email I'm trying to recovery is equally important to me . The question I'd really like to know is why is an automated system in place to check our information and not a real human ??

Answer 2

Hello Thanh Nhã,

Thank you for reaching out here in Microsoft Q&A Forum!

I’m sorry to hear that you're locked out of your account and I completely understand how confusing and frustrating this situation must be.

Here's what I recommend you should do next:

1. Submit the Microsoft Account Recovery Form – Carefully and in details  

• Go to the Account Recovery Form via https://account.live.com/acsr   
• Enter your blocked email and a different working email for Microsoft’s reply   
• Provide as much accurate detail as possible, such as:    
  • Previous passwords you remember   
  • Folder names you created   
  • Email subjects and contacts you frequently wrote to   
  • Recovery phone number or backup email you may have used   
  • Previous billing/card info   
• Submit and wait 24–72 hours for a response. You may refine and resubmit up to twice per day.   
• You can refer to this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form   

Tips:   

• Double-check the inbox (and spam/junk folder) of the alternate email address you provided in the form.   
• Make sure you used the correct contact email each time you submitted the form.   
• Submit from a trusted device/location: If possible, submit the form from a computer or network location you frequently used in the past to access your account. 
• Wait at least 24 hours between attempts. Multiple failed logins can extend the lockout period.   

2. Contact Microsoft Support team via a different Microsoft account. 

If the recovery form fails, contact Microsoft directly:

• Visit Contact - Microsoft Support     
• Search for "Account Recovery" in the search box.   
• Click "Get Help" and press Enter.   
• Navigate through the support options to find "Contact Support."   
• Choose a relevant option like “Password Reset/Recovery” or “Manage Account Security.”   
• For product/service, select "Other Products."   
• For category, choose "Manage Account Security."   
• Look for and select "Chat with a support agent in your web browser" or a similar callback option.   
• Explain your situation clearly   
• Persistence: It can sometimes take multiple attempts to reach a helpful agent or to get your case escalated. Some agents may still direct you back to the form, please let them know you’ve exhausted that option and request further assistance.    
• Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can contact you back and help you further  

Besides, you can contact Global Customer Service phone via Customer service phone numbers - Microsoft Support

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: Account recovery unsuccessful - Microsoft Support

3. Submit the Account Reinstatement Form (Last resort)

If you receive a message saying your account has been locked due to suspicious activity, Microsoft does not offer manual verification, all recovery is handled by automated systems, and support agents cannot bypass these checks.

You should follow the steps at Account has been locked - Microsoft Support. If the block persists, submit the Account Reinstatement form at https://www.microsoft.com/en-us/concern/AccountReinstatement, which is specifically for accounts locked due to suspicious activity and different from the Account Recovery (ACSR) form.

Thanks for your precious time and understanding. Please feel free to let me know how it goes. I’m here to help as much as I can. Take care!  

Warm regards,  

Winnie Bui

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Answer 3

Hi, thank you for reaching out. I’m happy to help.

If you received a message saying your account has been locked when signing in, it could be due to activity that may go against Microsoft's Terms of Use. This is typically a security measure to protect your information.

To regain access, please visit the support article below, click the "Sign in" button, and follow the steps provided. Be sure to review the tips included in the article, as they can help improve your chances of successfully recovering your account.

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If you have already used the account recovery form and received a reply stating that the information provided was insufficient, you will need to fill out the form again with any new information you remember. Please note that you can submit the form up to two times per day until you recover your account.

Helpful Tips:

● Include contacts, subject lines of past emails, or any services you used (like Skype or Xbox).

● Complete the form using a device and location you’ve previously used to sign in.

● The more accurate info you provide, the better your chances of success.

If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please know that Microsoft takes account security and privacy very seriously, which is why the recovery process is handled entirely by an automated system designed to prevent unauthorized access.

Answer 4

Same with me. Why does Microsoft state in the response e-mail they care about security so much that they don't have humans monitoring recovery requests?!?!

Answer 5

Good day! I hope you're doing well.

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please kindly mark it as an accepted answer, we’d really appreciate it! Your feedback helps others in the community too! Thanks for your understanding. 

Warm regards, 

Winnie