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I’m having trouble keeping my screen from going dark in about 10 minutes. I’ve researched this site and others, and have already tried the following: Set both “Screen” and “Sleep” to NEVER when plugged in. Went to “Additional Power Settings” and settings for both “Turn off the display” and “Put the computer to sleep” are set for NEVER when plugged in. I even restored the default settings and then changed them back to NEVER (because one article said that might help).
Background: I leave my pc running 24/7, this issue just started about two months ago. Not sure if it was a driver update but since then I have updated everything just to be safe.
I’ve looked at the Advanced Settings and see there are options for Hard Disk, checked screensaver, checked all power settings, nothing has changed in any of those settings.
Hopefully someone smarter than myself can figure this out!
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I've also reset to "never" and it still goes to sleep even though I'm plugged in. I'll try these suggestions but Microsoft apparently doesn't understand (or care) how difficult this makes their operating system to use. When I am using a Citrix connection for remote desktop use for work, it cuts off my connection every time it goes into sleep mode. Very frustrating.
Ok, I finally found the issue! In the power setting, the "Ultimate Performance" display setting was set to 15 mins. This is odd since I have never used it nor did I ever enable this setting, because I use Balanced. Somehow even though it was disabled, it still was turning off the display. I'll have to dive into that another time, but for now everything is working as it should be.
Thank you for your time and recommendations!
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Great to hear you found the solution. Yes it does seem unusual an unused power setting was the cause. Perhaps a recent update is the cause.
You’re welcome.
just the dell monitor, the pc does not hibernate or go to sleep. did you see the pics I added?
That seems to be from the Monitor not the PC however check under settings for any options to turn off HDMI power - either on the graphics card or on the monitor itself.
Also try another HDMI cable, another monitor or use a TV to see if the problem remains. You can also see if you can reset the monitor to default.
If the monitor has more than on HDMI then check that it hasn’t swapped to another input.
Check for any firmware updates for the monitor.
Please try these cmds:
Right click on start & choose powershell/terminal with admin & type/copy & paste these cmds one at a time then click Enter:
SFC /SCANNOW
DISM /Online /Cleanup-Image /StartComponentCleanup
DISM /Online /Cleanup-Image /RestoreHealth
SFC /SCANNOW
Yes the Sfc cmd is run twice.
Is the graphics card driver up to date?
Thanks for the continued support! None of this is the issue, I keep my pc up to date and clean as this is my gaming computer. I do not down load a lot of junk, keep disc and memory free. This all occurred after some type of update a couple months ago; I did try and go back and find the update but could not pinpoint a specific date and/or update that caused this.
I should of stated from the beginning (apologies) I do use some third party apps to control my pc's fans & lighting, as well as mouse & keyboard. I have gone through and looked at ever update and setting in those apps, nothing directly correlates with the display & shut off after 10 mins.
I have never had this issue, always been able to use my power settings to modify or disable; I really think something is in my screen saver settings causing this but everything is shut off/disabled. My monitor goes black, and then I move my mouse and the screen comes back up, no login screen just back to my what ever I was doing before it went black.
Under screensaver there’s an option to show the sign in screen when the screensaver is cleared, ensure this isn’t enabled.
Also under settings>power settings ensure that all options aren’t enabled for saving energy.
yes, all of that has been previous done. I even disabled the timeout/energy saver on the dell monitor itself. Still going black after 10 mins like clock work.
Does the desktop sleep at the same time?
If the pc has the option to check whether the PC is in use like an ‘away mode’ then check under power settings.
Thanks. Does the answer here help?
no, i did read through it, but does not solve my issue. I just cant figure it out.
Hello, I’m Virginia a fellow Windows user.
Check the monitor’s menu for any sleep function. This might be overriding the Windows setting.
already did that, no issues. Also ran a monitor test, no issues.
