i do not have a usb security key

Question

i do not have a usb security key

Airlie And 10

I try to log in anywhere to Microsoft - i put in my email address, hit enter, then it says i am to insert my security key into the usb port. I DO NOT HAVE A USB KEY TO INSERT.

I AM LOCKED OUT OF ALL MICROSOFT APPS ON MY PC.

Jeroen 0 Reputation points

2026-01-26T19:34:16.4033333+00:00

I'm seeing the same problem, logging into 365 in Edge and also in a new installation of Word on Windows. I can still login to Microsoft apps and services normally (without usb key) when using Office or 365 on a Mac.
Cindy G 0 Reputation points

2026-02-16T23:34:51.0833333+00:00

I have the same thing happening on my desktop while trying to use the teams app. I am trying to add an account- the one on my iphone. I want to have only one teams account. The transfer from skype to teams happened on my iphone with a google email. I was never able to get that one to transfer to the teams I have with 365. I do not have a USP key either. It says its coming from microsoft NOT chrome. What do I do? Thank you.

2 answers

Your answer

Jeroen 0 Reputation points

2026-01-26T19:34:16.4033333+00:00

I'm seeing the same problem, logging into 365 in Edge and also in a new installation of Word on Windows. I can still login to Microsoft apps and services normally (without usb key) when using Office or 365 on a Mac.
Cindy G 0 Reputation points

2026-02-16T23:34:51.0833333+00:00

I have the same thing happening on my desktop while trying to use the teams app. I am trying to add an account- the one on my iphone. I want to have only one teams account. The transfer from skype to teams happened on my iphone with a google email. I was never able to get that one to transfer to the teams I have with 365. I do not have a USP key either. It says its coming from microsoft NOT chrome. What do I do? Thank you.

Answer 1

GsN5034 - IA 78,515 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if this prompt comes from Chrome?
Could you please check if you can sign in with your Microsoft account on a different device?

If the Windows Security prompt - Insert your security key into the USB port comes from Google, doing a Chrome reset resolved the issue for several users.

That is, on your Chrome browser, go to Settings > select Reset Settings in the left pane > Restore settings to their original defaults.

Restart your web browser and sign in with your Microsoft account.

Let me know if you still need more help.

Ugo CHEMLAL 0 Reputation points

2025-12-25T20:47:09.9166667+00:00

It's got nothing to do with chrome. Microsoft must have botched a security update once again.
The worst part is you cancel > try to sign in with password and then it loops on error 400

Security done wrong.
Cindy G 0 Reputation points

2026-02-16T23:36:11.4566667+00:00
NOT from chrome.

yes I can sign in on other devices

yes I still need more help. this did not answer my question.

thank you.

Answer 2

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