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IIS Manager showing Blank

BLR IT 75 Reputation points
2025-09-01T12:10:12.5+00:00

A few machines in our office experienced an issue where IIS Manager displayed a blank screen after installing the new updates. KB5064081 is a preview update. After removing the updates it the IIS manager is able to use all features. But few machine unable to remove the updates getting 0x800f0825.

Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
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  1. Sven Herold 165 Reputation points
    2025-09-04T05:55:48.3466667+00:00

    I had the same problem. Found the correct solution in an user comment here:

    [https://learn.microsoft.com/en-us/answers/questions/5542039/how-to-fix-iis-manager-ui-after-windows-update-(au](https://learn.microsoft.com/en-us/answers/questions/5542039/how-to-fix-iis-manager-ui-after-windows-update-(au)

    Replacing "%WINDOWS_PUBLIC_KEY_TOKEN%" with "31bf3856ad364e35" in C:\Windows\System32\inetsrv\config\administration.config instantly worked - all items in IIS Manager are back.

    18 people found this answer helpful.

8 additional answers

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  1. Param Sharma 15 Reputation points
    2025-09-03T11:08:42.2666667+00:00

    issue not resolved

    2 people found this answer helpful.
  2. Sean Crompton 25 Reputation points
    2025-09-03T08:05:36.29+00:00

    Microsoft need to look at this urgently and see if they can resolve

    2 people found this answer helpful.
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  3. BLR IT 75 Reputation points
    2025-09-02T08:11:44.07+00:00

    After uninstalling updates (KB5064081), a few machines work perfectly with the IIS manager. We are still facing the same issue with some machines. Due to this, we are unable to test or create the pool. However, the IIS services are running correctly, but the IIS Manager shows a blank page. Please find the screenshot.

    Troubleshoot Done:

    1. Manually tried to uninstall updates and tried using the command prompt as well.
    2. In the recovery environment, I attempted to uninstall the updates, but still had no luck.
    3. Reinstalled IIS twice; still no luck
    4. https://learn.microsoft.com/en-us/answers/questions/4113581/error-0x800f0825-on-windows-update
    5. Screenshot 2025-09-02 131600

    2 people found this answer helpful.
  4. Harry Phan 15,905 Reputation points Independent Advisor
    2025-09-01T13:24:23.0766667+00:00

    Dear BLR IT,

    The error 0x800f0825 (CBS_E_CANNOT_UNINSTALL) typically indicates that the update is marked as a permanent package and cannot be removed through standard methods. This can occur if the update was installed as part of a cumulative or servicing stack update, or if component cleanup has already taken place.

    Here are Recommended Actions:

    1. Use Command Line to Attempt Uninstall Open Command Prompt as Administrator and run: 
         wusa /uninstall /kb:5064081 /quiet /norestart
      If this fails with the same error, proceed to the next step. Check for Component Cleanup If Windows has performed a component cleanup, the update may no longer be removable. You can verify this by running: Mã 
         dism /online /get-packages
      Look for the KB5064081 entry and check its state. Consider In-Place Repair or Rollback If the update cannot be removed, you may consider performing an in-place upgrade using the latest Windows ISO to repair the system while retaining apps and data. Alternatively, restoring from a system backup taken prior to the update may be necessary. Report Preview Update Behavior As KB5064081 is a preview update, we recommend reporting this behavior through the Feedback Hub or opening a support case to escalate the issue to the Windows servicing team.

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    Best regards,

    Harry Phan

    1 person found this answer helpful.

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