authenticator app verification code

Question

I created a microsoft business email account in November 2024. Today, I have attempted to sign in with no success. I do not remember my password. It is asking me for the authenticator app verification code. Could you assist with this process?

Answer 1

Hi @Seeryka Roper, 

Thank you for reaching out to the Microsoft Q&A forum and sharing the details of your issue. 

I truly understand how inconvenient it can be to face sign-in issues, especially when you're trying to access important services.  

To help you regain access to your Microsoft 365 account, please follow the steps below:   

Option 1: Reset Password via “Forgot Password”   

• Go to the Microsoft sign-in at office.com page and click on “Forgot my password”. 

• Follow the verification steps to reset your password. When finished, you receive an email notification that your password was reset. 

If you see a message indicating that you must contact your administrator, it means that self-service password reset has been restricted by your organization’s policy.   

Option 2: Use Alternate Sign-In Methods   

• On the sign-in screen, select “Sign-in options”.    

• If previously configured, you may choose to receive a verification code via SMS or phone call.    

This method will only work if your phone number was registered as part of your account's authentication settings.   

Option 3: If you're unable to reset your password or verify your identity using the available recovery options, the next step is to contact your organization's IT administrator and share the steps below so they can help reset your MFA settings for you.   Only the designated administrator has the authority to reset passwords or disable multi-factor authentication (MFA) for business accounts. 

Revoke MFA sessions and require re-register in the Microsoft Entra admin center:

For step-by-step details, see the official Microsoft documentation: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn    

If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support   

Note : Please understand the scope of support we’re able to provide through this forum. As moderators, our role is to offer general guidance and help troubleshoot common issues. However, we don’t have access to the internal tools or permissions required to resolve certain account-specific or backend problems. 

I truly wish I could assist you further, and I appreciate your understanding and patience as we work within these limitations.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward for your reply.  

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

Hi @Seeryka Roper, 

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution. 

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly. 

Thank you very much, and I wish you a great day.  

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.