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When trying to login to my azure portal with my personal account I get this error:
Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: portal.azure.com/[tenant-id] or portal.azure.com/[tenant-domain]. Error details: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support.
A cloud-based identity and access management service for securing user authentication and resource access
Hello Ariel Rasguido,
Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.
I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):
Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Hello Ariel Rasguido,
I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.
Hello Ariel Rasguido,
I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the PG team.
Hi @Raja Pothuraju , I sent you the details yesterday—apologies, I just saw your messages here. Could you please confirm if you received my message, or would you like me to resend it?
Hello Ariel Rasguido,
Received the private message, I have responded back.
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I'm, having same issue to access our company account given the error message.
The problem seems to be involving Entra ID with the Entra ID tenant disabled, error code AADSTS000224. As a result, all employees can't work, can't check email, can't use Teams, can't sign into Azure portal to manage and maintain Azure resources, so severity A business impact.
This happened on Dec 23rd, 2025 and we are now at Jan 13, 2026, and the issue is still not resolved. I have an open Severity A case and was told on my daily call that, with a 2-3 hour wait time, someone would get back to us. Nothing has happened.
There is a total of 13 employees who cannot work.
Please help!!!!
@Terry Bradshaw, Please share the support ticket number.
I am also in private message with one of your colleagues, Shubham Sharma
@Terry Bradshaw, Just had a discussion with Shubham Sharma, he will update you on this over private message after performing the required actions.
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I have the same issue error code: AADSTS5000224 for a bunch of tenants and my main concern are the custom domains that got stuck with it. I want the domains to be transferred to our active tenants but with the sign in disabled, I cannot remove them.
Would appreciate your help in this
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How do we know our tenant? i am having the same issue, and this is truly frustrating why can't better logs could be shown to the user?
Hello Ariel Rasguido,
As discussed over private message, you will be able to login into your new Azure tenant by targeting the sign-in to your tenant ID.
Hello Ariel Rasguido,
If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.