How to fix error message 0xE800000A when connecting iPad to iTunes?

Question

When connecting either my iPhone or iPad to iTunes I receive an error 0xE800000A.

I have tried all the online suggested resolutions except for re-installing iTunes but nothing seems to work.

This is not the first time it has happened.

Does anyone have a solution please?

Answer 1

Hi Michael,

Thank you for reaching out and sharing the details about the error codes 0xE800000A and 0xE8000003 when connecting your iPhone or iPad to iTunes. I completely understand how frustrating this can be, especially when you’ve already tried several solutions. Let’s work through this step by step to get you back up and running.

Here’s what you can try to resolve the issue:

1 - Update Everything

• Make sure your iTunes, Windows 11, and iOS device are all on the latest version. Outdated software often causes these errors.

2 - Check Your Connection

• Use an original Apple USB cable.
• Try a different USB port (preferably on the back of your PC).
• Unlock your device and tap Trust This Computer when prompted.

3 - Restart Apple Services

• Press Win + R, type services.msc, and hit Enter.
• Find Apple Mobile Device Service, right-click, and select Restart.

4 - Clear the Lockdown Folder

• Press Win + R, type %ProgramData%, and hit Enter.
• Go to Apple > Lockdown and delete all files inside.
• Restart your PC and reconnect your device.

5 - Reset or Reinstall iTunes

• If installed from the Microsoft Store: Settings > Apps > iTunes > Advanced options > Reset.
• If that doesn’t help, uninstall and reinstall iTunes completely.

Extra workarounds that you should also try:

• Temporarily disable antivirus/firewall software.
• Run iTunes as Administrator.
• If possible, try connecting your device to another PC to rule out hardware issues.

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Warm regards,

Hendrix Vu | Microsoft Q&A Support Specialist

Answer 2

Greetings!

This is Tin, I'm happy to help. Sorry to hear that you're experiencing issue when trying to connect to iTunes. Please make sure that your iOS and your iTunes is up to date and if the same, please reinstall the app.

Just to confirm, are you using Windows operating system for your iTunes app?

Will wait for your response.

Thanks,

Tin