Surface pen not inking

Question

My surface slim pen 2 wont ink. The back works, i tried changing the tip, it didnt work. I tried to remove/pair, i followed a guide that said to go inte divice manager but all my stuff is named differently then the guide. Its a surface pro 11 snapdragon plus version. Please if someone knows how to fix this tell me.

Answer 1

David,

Pens don't need to be paired to write (it isn't a Bluetooth function). If you could try your pen on someone else's Surface and vice versa, that would help diagnose. (The Independent Advisor that replied to you does not seem to understand the differences between Intel and Snapdragon powered Surfaces.)

Answer 2

Hey Carl,

The customer told you he has a Snapdragon (ARM) Surface, yet you advise him "First, try going into Device Manager, uninstalling "Intel(R) Precise Touch and Stylus" - and he already stated his devices are named differently:

Snapdragon devices don't have Intel ANYTHING.

Customer should try to test his pen on someone else's Surface device and vice versa if at all possible. Also Surface Pens do NOT have to be paired to write.

Answer 3

Hi David Janson,

Thank you for posting in community. I know how frustrating it can be when your Slim Pen 2 stops inking especially after trying tip replacement and re-pairing. You're not alone other users have experienced similar issues. There are things that have helped others, First, try going into Device Manager, uninstalling "Intel(R) Precise Touch and Stylus" and removing any hidden or unattached HID-compliant devices, then scan for hardware changes. Second, make sure your pen is docked or charging during Windows Updates so firmware updates can apply properly. Third, reset the pen by holding the top button for 5–7 seconds until the LED flashes, then re-pair it via Bluetooth.

Let me know if you'd like help walking through any of these steps. We're here to help.
Best,
Carl