Piratage de téléphone et achat sur store Microsoft

Question

Bonjour

Ma fille de 14 ans s'est faite pirater son téléphone ce matin alors qu'elle était en cours (elle a un abonnement SFR que je paye tous les mois). Le pirate en a profité pour effectuer des achats sur store microsoft (2050 VALORANT) pour un total de 79,96€ pouvez vous m'aider svp?

Je vous remercie

Bien cordialement

Answer 1

Comment faire pour signaler un piratage et des achats volé sur mon compte

Answer 2

Hello Boris,

This is April, I'll be happy to assist you. Sorry to hear regarding the hacking incident. Let me help you out.

Based on the description you provided, your daughter's phone has been hacked and have used to make purchase on Microsoft Store. Here's a step-by-step guide to help you secure your daughter's phone and get your money back on unauthorized Microsoft purchase.

1. Change all passwords immediately
2. Scan the phone for malware
3. Check for suspicious apps
   • Go to Settings > Apps and remove any unknown or suspicious apps
4. Factory Reset the phone
   • Back up importand data
   • Then go to Settings > System > Reset > Factory Reset
5. Report and Stop Unauthorized charges
   • You may contact Microsoft support via chat support to help you immediately regarding the refund for the unauthorized purchases

First is to sign to Microsoft account and access this page: https://support.microsoft.com/en-us/home/contact

Make sure that you are login to Microsoft account in order to get a "Chat support"

1. Enter your issue and click Get Help
2. Click "Contact Support" that you will see on the lower part of the page
3. Under "Products and Services", click "Select your product or service" and select the product you want to ask about. You can select "Microsoft 365 and Office"
4. Under “Category”, click “Select your support category” and select the category you want to ask about. Select "Manage account security"
5. Press Confirm
6. Press Chat with a support agent in your web browser

You may also contact Xbox support directly since they are the one who handles all game related concern. Here's the link https://support.xbox.com/en-US

If you need further assistance, please don’t hesitate to contact us again.

We’re here to help, and we appreciate your continued trust in us.

Warm Regards,

April P.

Independent Advisor