I need help

carole gibson 0 Reputation points
2025-09-05T07:27:56.29+00:00

My late husband had a 365 Microsoft which gets charged on 2/9 his email was ******@optusnet.com.au it no longer exists my 365 Microsoft email is ******@gmail.com my charge is on 11/9 I am getting charged for two how can I cancel his account I have tried but cannot do it because of his email please help

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  1. DaveM121 937.2K Reputation points Independent Advisor
    2025-09-05T08:01:03.77+00:00

    This Forum is just a user to user forum, no-one here has any account access, try using this method to contact their support to cancel that subscription and get a refund.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. carole gibson 0 Reputation points
    2025-09-05T07:30:28.4166667+00:00

    I find it very hard to contact Microsoft

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  3. carole gibson 0 Reputation points
    2025-09-05T07:29:42.6333333+00:00

    I need help

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