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Can't log into portal.azure.com using my personal account anymore

Esther 20 Reputation points
2025-09-08T19:27:16.33+00:00

I had to restore my phone and i was in the understanding that personal accounts got restored in ms authenticator. As extra measure I also made sure I had set additional recovery methods on my personal account but unfortunately the MFA between personal account and azure didn't work as i thought (as i read on the support on https://learn.microsoft.com/en-us/answers/questions/5539111/cant-log-into-azure-com-using-my-personal-account).

This means I am now not able to login to azure portal with my account anymore and request your assistance to resolve this issue (tenant lock).

I created a new post for my issue at the suggestion of @Raja Pothuraju

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Raja Pothuraju 41,255 Reputation points Microsoft External Staff Moderator
    2025-09-09T13:41:59.5133333+00:00

    Hello Esther Sijbenga,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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