How do I give feedback?

Question

How do I give feedback?

Lachlan Conway 20

I have a bug that I want to report but I can't seem to do it. I have looked at people that have asked the same questions, and they always get the same response. "File>Feedback>I don't like something." I followed the same steps and can't find where feedback is. I looked in the help tab but the feedback icon didn't appear. I checked that it existed in the options for ribbons, and it showed that it was present but wasn't displaying for some reason. I added a new group and manually added the feedback icon to it, and while it did appear, it was blacked out as if it was incompatible. I am completely out of ideas, can anyone seem to fix this?

Thanks in advance,

Lachlan

sunpreet singh 0 Reputation points

2026-02-10T12:37:57.51+00:00

i have problem with audio which was solved in under 5 miuntes and very fast service

Answer accepted by question author

0 additional answers

Your answer

sunpreet singh 0 Reputation points

2026-02-10T12:37:57.51+00:00

i have problem with audio which was solved in under 5 miuntes and very fast service

Answer 1

Viego An 8,985 Microsoft External Staff Moderator

Dear @Lachlan Conway,

Thank you for contacting Microsoft Q&A. We're glad to assist you.

If you're unable to submit feedback directly through the Word app, you can share your suggestions by following these steps:

Navigate to: Microsoft 365 Feedback Hub → Send Feedback → Provide a detailed description of your proposal. User's image

Submitting feedback through this channel is the most effective way to advocate for improvements that could benefit you and other users.

Regarding the issue you're experiencing, could you please share a screenshot? This will help me investigate further, as I’m unable to reproduce the problem on my end. Below is an example of how Word appears when submitting feedback:

User's image

If you need any further assistance, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

If this response has been helpful, please mark it as Accepted Answer. Doing so will assist other users with similar questions in finding accurate and timely solutions more easily.

If you have extra questions about this answer, please click "Comment".

We appreciate your participation in the community and look forward to supporting you further.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Lachlan Conway 20 Reputation points

2025-09-09T03:48:04.0266667+00:00

@Viego An The picture shows the Help tab, where Feedback is not present, while also showing in the options window that Feedback is present. In the actual document is the original bug that I found. The bug is in a textbox (I think) where the outline only appears on the top side of the box. Note that the document was converted from .PDF to a word document which may have caused the issue.
Viego An 8,985 Reputation points Microsoft External Staff Moderator

2025-09-10T07:41:02.0633333+00:00
Dear @Lachlan Conway

I’d like to confirm whether you’ve submitted feedback regarding the textbox issue. If you have, could you kindly share the link to your post so we can review it?

Regarding the feedback functionality, please follow these steps:

Sign in to Word Online via your web browser.

Navigate to the Help section.

Check if the Feedback button is visible.

If the button appears, it suggests the issue may be specific to your desktop Office applications. In that case, please try the following troubleshooting steps:

Disable Add-ins:
Go to File > Options > Add-ins > Choose COM Add-ins in Mange > Go

Then uncheck all the boxes

Repair Office: go to this link to learn how to repair office: Repair an Office application

Reinstall Office: If the issue persists, consider uninstalling and reinstalling Office to ensure a clean setup.

Additionally, could you let me know which version of Microsoft Word you are currently using? This will help us tailor the support more accurately.

Looking forward to your reply.
Lachlan Conway 20 Reputation points

2025-09-10T23:44:44.7866667+00:00

@Viego An I didn't write a question before but I have now, and here's the link:https://feedbackportal.microsoft.com/feedback/idea/16bd843e-8ab0-4454-b83c-5a924af8efa8?isPrivate=true

On the topic of the feedback option, I am unable to modify the applications since I am not an admin in my organisation. My organisation could also be the reason feedback isn't appearing, but I would have to ask ICT. As for the version, I am in a subscription of Office 365 Apps for enterprise and MS Word is on Version 2508 (Build 19127.20192 Click-to-Run) or (Microsoft® Word for Microsoft 365 MSO (Version 2508 Build 16.0.19127.20192) 64-bit)

Hope this helps,

Lachlan
Viego An 8,985 Reputation points Microsoft External Staff Moderator

2025-09-11T03:59:05.56+00:00

Hello @Lachlan Conway

Thank you for your detailed response and for your cooperation.

Regarding the feedback post link you shared, I wasn’t able to open it, it appears to be private or restricted.

To help us ensure your feedback was submitted properly, could you please let us know how you submitted it? Below is a screenshot of what I see when attempting to access the link:

This is steps to get the link of the post after you have posted it:

Go to Feedback Portal > My Feedback

You’ll be able to see the feedback post you submitted.

Click on Share, then select Get Link.

The link will be automatically copied to your clipboard.

As for the Feedback button in Word, yes, it is possible that its disappearance is related to your organization’s settings. In such cases, reaching out to your IT administrator is a great first step. They can help determine whether the button was disabled due to company policy or if it’s a technical issue, especially since your Office version is up to date.

Please let us know how you submitted the feedback so we can assist you further.
Lachlan Conway 20 Reputation points

2025-09-11T09:36:46.7466667+00:00

@Viego An I did properly submit feedback but it is labelled as private, although I don't recall any option for deciding if it was public or private. Due to this I am unable to share a link, but instead I can share a screenshot.
Viego An 8,985 Reputation points Microsoft External Staff Moderator

2025-09-11T23:39:19.7366667+00:00

Hello @Lachlan Conway

Thank you for your update.

If you are signing in using your company account, the issue may be related to your organization’s settings. However, please rest assured that your feedback is still received by Microsoft.

The reason I encouraged you to post your question publicly was to help others who may be facing the same issue. By sharing it with relevant keywords, it becomes easier for others to find insights and solutions more quickly.

Regarding the bug you mentioned earlier, may I ask if it has been resolved on your end?

I’d like to write a summary for this case. I kindly ask if you could mark the response as the accepted answer. Doing so will pin the solution to the top of the thread, making it easier for others to find and benefit from it. This greatly supports the growth of our community and helps many other users.

Thank you very much, and I’ll continue doing my best to support you.
Lachlan Conway 20 Reputation points

2025-09-16T00:30:58.5266667+00:00

@Viego An Sorry for the delayed response, but I took a break over the weekend. I managed to repost the feedback as public, and looking back at the private feedback, I'm not sure how it even got through since it didn't have a title or proper tags. That is not the bug I'm here for, so here is the link to the new feedback:

https://feedbackportal.microsoft.com/feedback/idea/f0d6880d-9392-f011-aa44-6045bd7f402a

On the topic of the original bug, no, it has yet to be fixed/solved, since everything else that has come up, feedback errors and feedback not appearing etc., has covered the original bug. I went into detail about it in the feedback above, so that is out of the way. The secondary bug, the feedback button not appearing, is also not solved as of right now.
Viego An 8,985 Reputation points Microsoft External Staff Moderator

2025-09-17T00:44:30.6333333+00:00
Hello @Lachlan Conway

Thank you very much for the detailed update.

Regarding the feedback button issue, have you had a chance to check with your IT administrator? In your case, it might be related to your organization’s settings.

As for the textbox issue, when converting from PDF to Word, text boxes, shapes, and tables often become floating text boxes or frames with partial borders. Sometimes only the top border remains because the original PDF used a line or shading that Word interprets as a single border.

Please try the following workarounds:

Check Shape Format

Select the Text Box

Go to Shape Format > Shape Outline.

Ensure the outline color is set (e.g., black) and the weight is appropriate.

If only the top border is visible, apply Shape Outline > Borders > All Borders.

If the content is structured like a table, right-click and choose Convert to Table for better control.

Remove Frame and Reapply Borders

Right-click the text box > Format Shape > Text Box Options.

If it’s a frame, remove it and insert a proper text box or table.

If you need any further assistance, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

Share via

How do I give feedback?

0 additional answers

Your answer