copilot app not working

Question

the copilot app always says something went wrong the request took longer than expected please ensure you're online and try again, even though there's nothing wrong with my device and internet, i tried restarting and it still doesnt work.

Answer 1

Hello Bruce Tong,

Thank you for reaching out to Microsoft Q&A and informed us about the Copilot app issue. From your description, I believed that there might be an issue with your Copilot app. In order to troubleshoot this, please follow:

1. Repair/Reset Copilot app:

• Open Windows settings > Installed apps > Look for Copilot > Click the three-dot > Advanced options > Repair If after repair and the issue persists > click Reset

1. Run the troubleshooter:

• Open Get Help app on your PC > and search for Copilot connectivity issue then follow the on-screen prompt

1. Reset network:

In some cases, it could be a network-related issue

• Open command prompt and Run as administrator > input these commands one by one:
• netsh int ip reset > Enter
  • netsh winsock reset > Enter
  • ipconfig /release > Enter
  • ipconfig /renew > Enter
  • ipconfig /flushdns > Enter (Do notice the space between character in the commands)
• Restart your PC and run Copilot again

You can also access Copilot on your web browser as an alternate method also.

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