Azure Free Trial Tenant Blocked Due to Inactivity on First Login

Question

I signed up for an Azure free trial using my personal Microsoft account. I received the welcome email confirming my subscription and credit, but when I try to log in to portal.azure.com, I get the error: "This tenant has been blocked due to inactivity." I have never used Azure before. I need access urgently for my Solutions Architect course. Please help reactivate or guide me on how to proceed.

Answer 1

Hi Christopher,

Do you know your new tenant name and/or tenant id? One or both may be in the welcome email you received. Please look in the email(s) for tenant id, any GUIDs, something ending in .onmicrosoft.com, directory name/id, etc.

For example, if you signed up using Microsoft account tied to ******@gmail.com the tenant name might be youraddressgmail.onmicrosoft.com and the tenant id would be a GUID (e.g. 84ada73c-c1a6-49d3-83d8-7a270e1a473b). You would've seen the name during the signup process if I remember correctly.

Note your old, blocked tenant might already be named youraddressgmail.onmicrosoft.com so your new tenant name would be different.

Once you know your tenant name or id, open a Guest profile (in Chrome, click little person icon in upper right corner -- Open Guest profile) and then navigate to the portal with the name/id appended, similar to below:

https://portal.azure.com/youraddressgmail.onmicrosoft.com

https://portal.azure.com/84ada73c-c1a6-49d3-83d8-7a270e1a473b

Sign in using the Microsoft account you used to create the free trial.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

hi Christopher, oh la la, that is incredibly frustrating. you are excited to start learning and azure throws this curveball at you on the first try. i am sorry that happened.

this error is more common than you would think. microsoft has automatic processes that clean up unused tenants, and sometimes a new sign up gets caught in that net before you even have your first login. it is a classic case of the system being a little too efficient.

you need to contact support directly to get this fixed. since you cannot sign in, you will have to do this from the public support page. go to https://azure.microsoft.com/support/create-ticket/. you do not need to be signed in to access this.

when you create the ticket, choose these categories.

service: azure active directory

problem type: tenant management

problem subtype: tenant restoration or unblocking

in the description, paste that exact error message and explain that this is a brand new free account that was blocked before first use. mention that it is urgent for your solutions architect course. the support team can usually reactivate these quickly once they verify your identity.

also, check this. while you wait for support, try signing in again at account.azure.com. sometimes that portal can give you a different view or a more specific error message that can help. this might help in other scenarios too where the main portal is being difficult.

now for a general tip that might help in other tools. when you create any new cloud account, try to log in immediately after receiving the confirmation email. this signals to the system that the account is active and can prevent these automatic clean up processes from triggering.

aha, and one more thing. make sure you are using the exact same microsoft account that you used to sign up for the free trial. sometimes people have multiple accounts and accidentally try to log in with the wrong one.

good luck with your course. once you get past this initial hiccup, azure is an amazing platform to learn on. do not let this slow you down. support should be able to get you back on track quickly. let me know how it goes.

Best regards,

Alex

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