Dispute Charges

Question

Dispute Charges

Accounting Accounting 15

I am trying to reach customer service or have some one contact me. I have 3 charges I did not authorize. How can I dispute and request a refund.

Image Removed Due to PII.

Terry Wilson 0 Reputation points

2025-10-02T13:13:06.16+00:00

I was charged $21.94 for a new computer and i did not ask for the subscription how do I get a refund
muslim andalusiy 0 Reputation points

2025-11-28T15:40:20.2833333+00:00

Hi,I completely forgot that my purchase will end in these days and I wanted to cancel the subscription. And because of I forgot it Windows took my money from my credit card and that money was my courses payment that I have to pay it on 1-December. And there is also one thing I chose my region as Suudi Arabia but I live in Kyrgyzstan and I couldn't find Kyrgyzstan in this list. I will be very glad if you could help me I'll buy a subscription ASAP but this money I need in these days ^_^

1 answer

Your answer

Terry Wilson 0 Reputation points

2025-10-02T13:13:06.16+00:00

I was charged $21.94 for a new computer and i did not ask for the subscription how do I get a refund
muslim andalusiy 0 Reputation points

2025-11-28T15:40:20.2833333+00:00

Hi,I completely forgot that my purchase will end in these days and I wanted to cancel the subscription. And because of I forgot it Windows took my money from my credit card and that money was my courses payment that I have to pay it on 1-December. And there is also one thing I chose my region as Suudi Arabia but I live in Kyrgyzstan and I couldn't find Kyrgyzstan in this list. I will be very glad if you could help me I'll buy a subscription ASAP but this money I need in these days ^_^

Answer 1

Quinnie Quoc 11,830 Independent Advisor

Hi,

We understand your concern regarding the three unauthorized charges and are here to help you resolve this promptly.

To dispute these charges and request a refund, please visit the Microsoft Support Refund Portal. There, you can sign in with your Microsoft account, review your billing history, and submit a refund request directly. If you do not recognize the charges, select “Investigate” next to the transaction to begin the process.

We also recommend contacting your bank or payment provider to report the charges and prevent further activity. If you need personalized assistance, you can select “Contact Support” on the same page to be connected with a billing specialist.

If my answer is useful for you, please give it a vote.

Best regards,

Quinnie Quoc.

J Leakes 0 Reputation points

2026-07-24T16:59:14.67+00:00

The investigation button doesn’t work.
Andrew Ivey 0 Reputation points

2026-07-25T01:04:45.5033333+00:00

I have followed these instructions, but the Microsoft system doesn't recognise the card now that it has been cancelled by the bank. It previously has identified that another account has used my card, and my bank requires me to dispute it with Microsoft, but I can't.