Hi, I am Van. I'll be glad to assist you today.
Please try using a different browser to see if you experience the same issue. If you're using a mobile device for the rewards program, also check your Bing app to see your current rewards points. Additionally, make sure you're logged in with the correct Microsoft account registered for the program.
If the problem continues, it’s likely a glitch in the system. I recommend submitting a report using the link below so the rewards team can review your account and address the issue.
https://rewards.bing.com/support
Please let me know if you need any further assistance. I will be glad to help.