Enhancements tab disappeared after installing NGENUITY – HyperX Cloud 3 Wireless

Question

Enhancements tab disappeared after installing NGENUITY – HyperX Cloud 3 Wireless

Tuan Anh Nguyen 5

I installed HyperX NGENUITY, now my headphone don't have the Enhancements tab in Headphones properties anymore.

User's image

The Audio enhancements is now DTS Audio Effects on HyperX Relay Headset instead of Microsoft Audio Home Theater effect. Likely because of NGENUITY. User's image

I've tried rolling back drivers, uninstalling NGENUITY and DTS HPX V2 Audio Effects Components - which I think is the reason behind all of this. But it always comes back as soon as I plug in the headphone's dongle.

User's image

The weird thing is, when I use the headphone with a different PC that has never had NGENUITY, the Enhancements tab appears. Please help.

Todd Baker 0 Reputation points

2026-01-16T17:54:17.5433333+00:00

Did this work? Mine has done the same and I cant figure out what to do. Mods if there is a way please let me know!
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2026-01-17T08:26:21.5633333+00:00

Hi Todd Baker,

Thanks for reaching out. Could you confirm if you’ve tried all the suggestions shared earlier, including performing a clean install?

If you haven’t done it yet, I can guide you through the process.
Zaur Gamzaev 0 Reputation points

2026-07-06T18:57:44.76+00:00

Hello @Clary-N. I have the same problem, but in this way, i have only -Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\ I don't have WindowsUpdate. I tried to uninstall my headphones, renew drivers, for all audio devices, but i idk what to do else to fix this problem
JosephT71 9,220 Reputation points

2026-07-07T01:57:56.9633333+00:00

There is nothing to fix because your computer does NOT have any actual problems.

If they give you 2 different EQ, then you are going to accidentally turn both EQ on at the same time and ruin your sound. That's why you have only DTS effects and not Microsoft effects (aka the enhancement tab).
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2026-07-07T07:13:25.79+00:00
Hi Zaur Gamzaev,

If the WindowsUpdate key is not present under: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows,

it may be possible to create the key manually and then add the ExcludeWUDriversInQualityUpdate DWORD value with a value of 1, as described in the earlier guidance. Before making any registry changes, please make sure to back up the registry and proceed carefully.

Have you also had a chance to try the in-place upgrade that was suggested previously? In addition, could you let me know:

Which version of Windows are you using (Windows 10 or Windows 11)?

Does the Enhancements tab appear if you test the headset on another PC?

Under Settings > System > Sound > All sound devices, do you see any DTS-related audio effects or enhancements associated with the headset?

These details may help determine whether the behavior is related to the headset's driver/software or the Windows audio configuration.
Zaur Gamzaev 0 Reputation points

2026-07-09T23:39:31.0766667+00:00
@Clary-N
I created and added the key register, did all 3 steps, but is still without enhancements.

I have Windows 11 Pro

I don't have Enhancements tab. I don't know if this is the case or not, but after updating the driver through the original HyperX hub, I lost the Enhancements tab. I installed Windows 2.07. From the day of installation to the day of driver update, the tab was present.

I have DTS Audio effects. I tried a lot, any ways and eventually, I tried to adjust the sound through Realtek Audio Console. The sound is better, but not as good as with Loudness Equalization

Is this all right?

Before I came across this article, I had already tried to remove all audio devices and install various drivers from the list. I need to uninstall HyperX Cloud 3 Wireless, isn't it?
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2026-07-10T07:15:03.5266667+00:00

Hi Zaur Gamzaev,

Please note that our forum is a public platform and I have modified your screenshot to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Besides, thank you for testing those steps and for sharing the screenshots. From what you've described, it does sound significant that the Enhancements tab was available before the HyperX driver update and disappeared afterward. The screenshots also show that the headset is currently using DTS Audio Effects, which can sometimes replace or override the standard Windows audio enhancements, including Loudness Equalization.

Your registry setting appears to be configured correctly, so at this point I would be hesitant to make additional registry changes.

Since the issue seems to have started after installing the HyperX driver/software, it may be worth testing by completely removing the HyperX Cloud III Wireless device and related HyperX software/drivers, restarting the PC, and then checking whether Windows restores the standard Enhancements options before reinstalling the HyperX software.

Also, have you had a chance to try the in-place repair upgrade that was suggested earlier? If so, please let me know whether the behavior changed afterward.

If the Enhancements tab is still missing after removing the HyperX software and drivers, that would further suggest the headset's driver package or DTS audio processing is taking control of the audio effects instead of the standard Windows enhancements. Please keep me updated on the results.
JosephT71 9,220 Reputation points

2026-07-10T17:54:54.7+00:00

As I said before, there is NOTHING wrong with your computer. You don't have loudness equalization in the enhancements tab because ngenuity/dts is probably providing you the exact same feature under their own drivers. If they don't have it, then complain to ngenuity.

1 answer

Your answer

Todd Baker 0 Reputation points

2026-01-16T17:54:17.5433333+00:00

Did this work? Mine has done the same and I cant figure out what to do. Mods if there is a way please let me know!
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2026-01-17T08:26:21.5633333+00:00

Hi Todd Baker,

Thanks for reaching out. Could you confirm if you’ve tried all the suggestions shared earlier, including performing a clean install?

If you haven’t done it yet, I can guide you through the process.
Zaur Gamzaev 0 Reputation points

2026-07-06T18:57:44.76+00:00

Hello @Clary-N. I have the same problem, but in this way, i have only -Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\ I don't have WindowsUpdate. I tried to uninstall my headphones, renew drivers, for all audio devices, but i idk what to do else to fix this problem
JosephT71 9,220 Reputation points

2026-07-07T01:57:56.9633333+00:00

There is nothing to fix because your computer does NOT have any actual problems.

If they give you 2 different EQ, then you are going to accidentally turn both EQ on at the same time and ruin your sound. That's why you have only DTS effects and not Microsoft effects (aka the enhancement tab).
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2026-07-07T07:13:25.79+00:00

Hi Zaur Gamzaev,

If the WindowsUpdate key is not present under: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows,

it may be possible to create the key manually and then add the ExcludeWUDriversInQualityUpdate DWORD value with a value of 1, as described in the earlier guidance. Before making any registry changes, please make sure to back up the registry and proceed carefully.

Have you also had a chance to try the in-place upgrade that was suggested previously? In addition, could you let me know:

Which version of Windows are you using (Windows 10 or Windows 11)?

Does the Enhancements tab appear if you test the headset on another PC?

Under Settings > System > Sound > All sound devices, do you see any DTS-related audio effects or enhancements associated with the headset?

These details may help determine whether the behavior is related to the headset's driver/software or the Windows audio configuration.
Zaur Gamzaev 0 Reputation points

2026-07-09T23:39:31.0766667+00:00

@Clary-N
I created and added the key register, did all 3 steps, but is still without enhancements.

I have Windows 11 Pro

I don't have Enhancements tab. I don't know if this is the case or not, but after updating the driver through the original HyperX hub, I lost the Enhancements tab. I installed Windows 2.07. From the day of installation to the day of driver update, the tab was present.

I have DTS Audio effects. I tried a lot, any ways and eventually, I tried to adjust the sound through Realtek Audio Console. The sound is better, but not as good as with Loudness Equalization

Is this all right?

Before I came across this article, I had already tried to remove all audio devices and install various drivers from the list. I need to uninstall HyperX Cloud 3 Wireless, isn't it?
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2026-07-10T07:15:03.5266667+00:00

Hi Zaur Gamzaev,

Please note that our forum is a public platform and I have modified your screenshot to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Besides, thank you for testing those steps and for sharing the screenshots. From what you've described, it does sound significant that the Enhancements tab was available before the HyperX driver update and disappeared afterward. The screenshots also show that the headset is currently using DTS Audio Effects, which can sometimes replace or override the standard Windows audio enhancements, including Loudness Equalization.

Your registry setting appears to be configured correctly, so at this point I would be hesitant to make additional registry changes.

Since the issue seems to have started after installing the HyperX driver/software, it may be worth testing by completely removing the HyperX Cloud III Wireless device and related HyperX software/drivers, restarting the PC, and then checking whether Windows restores the standard Enhancements options before reinstalling the HyperX software.

Also, have you had a chance to try the in-place repair upgrade that was suggested earlier? If so, please let me know whether the behavior changed afterward.

If the Enhancements tab is still missing after removing the HyperX software and drivers, that would further suggest the headset's driver package or DTS audio processing is taking control of the audio effects instead of the standard Windows enhancements. Please keep me updated on the results.
JosephT71 9,220 Reputation points

2026-07-10T17:54:54.7+00:00

As I said before, there is NOTHING wrong with your computer. You don't have loudness equalization in the enhancements tab because ngenuity/dts is probably providing you the exact same feature under their own drivers. If they don't have it, then complain to ngenuity.

Answer 1

Hi Tuan Anh Nguyen,

Thank you for contacting Microsoft Q&A regarding the missing Enhancements tab on your HyperX Cloud III Wireless headset. I understand how important audio customization is, and I appreciate your detailed troubleshooting efforts so far.

Based on your description, it appears that the installation of HyperX NGENUITY and the DTS HPX V2 Audio Effects Components may have overridden Microsoft’s default audio enhancements. This is a known behavior with headsets that include embedded firmware in the dongle, which can automatically reinstall DTS components—even after manual removal.

To help restore the Enhancements tab, I recommend the following steps:

Step 1: Remove the Headset Driver

-Open Device Manager

-Under Sound, video and game controllers, right-click your headset and choose Uninstall device

-Check “Delete the driver software for this device” if available

Step 2: Block Automatic DTS Driver Installation

-Press Windows key + R, type regedit then hit Enter to open Registry Editor

-Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

-Create a new DWORD value named ExcludeWUDriversInQualityUpdate and set it to 1

-Restart your PC

*Disclaimer: Generally, modifying registry subkeys or work groups is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.

Step 3: Manually Install Microsoft’s Generic Audio Driver

-Plug in the dongle

-Go to Device Manager

-Right-click your headset > Update driver

-Choose Browse my computer for drivers > Let me pick from a list

-Select High Definition Audio Device

This should restore the Enhancements tab and Microsoft’s default audio effects.

If the issue persists despite these steps, you may consider performing an in-place upgrade of Windows. This process reinstalls Windows while keeping your files, apps, and settings intact. It can help reset system-level components and remove lingering driver conflicts.

To perform an in-place upgrade:

-Download the Windows 11 Installation Assistant

-Run the tool and follow the prompts to reinstall Windows

-After the upgrade, repeat steps 2 and 3 to block DTS and install the generic driver

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Q&A

How to perform a Windows 11 In-place upgrade | Microsoft - YouTube

If you need help with any of these steps, feel free to reply. I'm here to support you every step of the way.

Tuan Anh Nguyen 5 Reputation points

2025-09-16T19:16:52.0266667+00:00

Thanks for answering, Clary. I tried your approach and encountered some hiccups. At step 2, there's no WindowsUpdate folder on my PC, so I had to go to this website (https://www.elevenforum.com/t/enable-or-disable-include-drivers-with-windows-updates-in-windows-11.2232/) and download the Disable_include_drivers_with_Windows_Updates.reg file to create ExcludeWUDriversInQualityUpdate. At step 3, there's no High Definition Audio Device option.

I also performed an in-place upgrade of Windows, but it didn't work. The DTS HPX V2 Audio Effects Components still appear every time I plug in the dongle. After tinkering a bit, I managed to remove the DTS HPX V2 Audio Effects Components by factory resetting the headphones, following these steps:

However, the audio enhancement option has completely disappeared,
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2025-09-17T08:00:20.7333333+00:00

Hi Tuan Anh Nguyen,

Thank you for your update, and I’m sorry to hear the issue persists despite your efforts.

To help us move forward, could you please check and share your system model? Here’s how:

Press Windows key + R

Type msinfo32 and hit Enter

Look for System Model and provide it here

Once we have that, we can try downloading the appropriate audio driver directly from the manufacturer’s website to see if it helps bring back the audio enhancement option. If the issue continues, please consider backing up your data and performing a clean install of Windows. This helps eliminate any lingering driver conflicts or registry issues that may be preventing the Enhancements tab from appearing.

*Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.

Besides, since this issue involves the HyperX Cloud III Wireless headset and its dongle automatically reinstalling DTS components, I also suggest contacting HyperX support. They can confirm whether your headset supports Microsoft’s default audio enhancements, offer firmware updates or alternative drivers, and guide you through disabling DTS components permanently.
Tuan Anh Nguyen 5 Reputation points

2025-09-17T14:20:25.9433333+00:00

Hi @Clary-N ,Thanks for replying. Here's the system model:
Clary-N 15,725 Reputation points Microsoft External Staff Moderator

2025-09-20T06:55:05.6633333+00:00

Hi Tuan Anh Nguyen,

Thank you for providing your system details.

To download the correct audio driver for your ASRock B550M Steel Legend motherboard:

Visit the ASRock B550M Steel Legend Support Page.

Select “Windows 11 64-bit” as your operating system.

Download and install the latest Realtek High Definition Audio driver listed under the Audio section.

Restart your PC after installation.

If you need any further assistance, please let me know. I'm here to support.