Locked out of her Hotmail

Question

Unlock my mothers account. She can't get access to online support because she is locked out of her account and Microsoft will not text a code to her even though her number is correct and matches her security information.

Answer 1

Hello.

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry about the problem. If the account appears as blocked, follow the solutions in this link:
https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the problem persists, use the reinstatement form, which is different from the recovery form.
https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0

The response can take between 48 and 72 hours.If you don't receive an email within 72 hours, check your spam folder.