Windows 11 upgrade

Question

For 3 months I have been getting notices from Microsoft to update to Windows 11 before 10/14/25. I finally tried to update today and the download started immediately, however, it got as far as 95% downloaded and everything froze up. Even the clock on my laptop froze. I restarted the computer and I then got a blue screen with this message: STOPCODE CLOCK WATCHDOG TIMEOUT. I clicked on RESTART and the Windows 11 download started up again but once it reached 95% it stopped again.

MS says my laptop is compatible for windows 11.

Any ideas as to what I do now?

Answer 1

You are always welcome, and I hope it will all be good now.

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Based on your inputs, it seems that there is a driver or hardware that is blocking the upgrade. In this case, can you please check if you have minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Answer 3

Okay so I typed that in exactly like you said but when I tried to follow the path, nothing happened. The command just sat there.

Answer 4

Hi, thank you for that information. Is there a chance that you can manually navigate the folder?

If there is no Minidump folder, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Answer 5

Hi, thank you for replying. Kindly refer to the link below to share the Mindump files:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07