Paid the past due, but still not able to start the app service - status is Admin disabled

Question

Paid the past due, but still not able to start the app service - status is Admin disabled

Answer 1

Hi Azure Admin,

To better understand the issue can you please clarify the below questions

1. How long ago did you make the payment?
2. Have you tried the reactivation steps in the Azure portal after payment?
3. Can you check if there are any other outstanding balances linked to your account?
4. Are there any specific error messages you see when attempting to start the app service?

Check for Payment Processing sometimes, after making a payment, it may take 24–48 hours for the transaction to be processed and it can take up to 24 hours for your subscription to get reactivated after you pay your balance to be restored to an Active state. If the payment was made via bank transfer or another non-instant method, the clearance time could be longer.

1. In the Azure Portal, go to Subscriptions and locate your subscription.
2. Check the subscription state to see if it is marked as Disabled, PastDue, or Active.
3. If still disabled Log in to the Azure portal, go to Subscriptions, and check if there’s an option to reactivate your subscription. You should see a Reactivate button if your subscription is eligible for reactivation.
4. Then, go to Cost Management + Billing → Invoices → Paid invoices.
5. Verify that the previously unpaid invoices now appear as Paid.
6. Make sure there are no outstanding charges on other subscriptions tied to your account.
7. Check if your subscription is disabled for any other reason, like exceeding credit limits or account issues.

In some cases, the subscription does not automatically re-activate after payment, and the Billing team must manually lift the suspension.

If you do not see any updates after 24 hours, I recommend contacting Azure Support for further assistance.

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

https://azure.microsoft.com/en-us/support/plans

Referral documents:

• Reactivate a disabled Azure subscription - Microsoft Cost Management | Microsoft Learn
• Resolve a past-due balance your pay-as-you-go Azure subscription - Microsoft Cost Management | Micr…

I hope the provided answer is helpful, do let me know if you have any further questions on this Please accept as Yes and upvote if the answer is helpful so that it can help others in the community.