How to fix Brief freeze and then Recovery after booting to the login screen on Windows 11 24H2 Pro...

Question

Hello there, After I boot my computer to WIndows 11 24H2 Pro at the login screen press the spacebar and then immediately attempt to move my mouse cursor on the screen it will briefly freeze up and recover about a few seconds later.. Any ideas as to How to fix possibly// Thanks in advance and Have a great day ahead and stay safe also!!...

Answer 1

Hi, thanks for the detailed information. As per checking and analyzing the event files you have, there are general errors in the event files. Moreover, kindly follow the steps below for us to fix the issue:

Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If none of the above solutions work, I suggest doing an in-place upgrade, wherein it will update the device to the latest version and repair all issues without deleting any files.

 

Kindly follow the steps from this link:

https://learn.microsoft.com/en-us/answers/questions/4252110/how-to-run-in-place-upgrade-in-windows-11

Answer 2

Hi Joel, thank you for replying. After checking and analyzing the application logs, it is only displaying a general error on the PC. In addition, can you upload and share the system logs of the PC so I can further analyze what is causing the issue?

Thank you for your patience.

Answer 3

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Based on your initial inputs, the pause or freeze might be due to unnecessary services running in the background, or there is a hardware-related issue, such as a file system error. In this case, can you please check the System logs on the PC so I can further examine the root cause of the issue?

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.