Share via

Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Sudarshan Bodke 5 Reputation points
2025-09-18T09:15:59.9766667+00:00

Sign-in failed Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 77436119-b7dd-440a-950a-139e4ea30e00 Correlation ID: 2f696222-31b2-4700-acf3-3fb58967a177 Timestamp: 2025-09-18 09:13:06Z

Azure
Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. VEMULA SRISAI 1,725 Reputation points Microsoft External Staff Moderator
    2025-09-25T01:15:49.99+00:00

    Hello Sudarshan Bodke,

    Thank you for posting your question in the Microsoft Q&A Forum.

    The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft’s process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

    To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

    We can reactivate your tenant only if it has been blocked for less than 20 days, please share the following details via private message so that we can reactivate your account.

    Tenant ID or Domain Name

    Contact phone number (add +Country code) Affected Account Email address

    Country

    Time Zone

    Correlation ID and Timestamp from a recent sign-in failure

    Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored. 

    Once we have these details, we can proceed with your account reactivation.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.