pc gamepass cloud save problem

Samir Gillet 0 Reputation points
2025-09-18T20:19:55.6466667+00:00

i had my 45 hours hollow knight silksong save and was playing without connection, when i got home and connected to wifi the xbox pc app asked if i wanted to use the local or online save, naturally as i had played like 40 minutes offline outside my home, i choosed local, but when i opened the game, nothing was there, just the option to start new games ( before quitting i saved everything offline closed the game normally and turned my laptop off) i dont even want that one hour i lost i just want my online 45 hour save back please help ( i play the game by pc gamepass on my laptop) .

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  1. Hendrix-V 17,520 Reputation points Microsoft External Staff Moderator
    2025-09-19T00:58:35.28+00:00

    Hi Samir Gillet,

    I'm Hendrix, here to help with your query on the Microsoft Q&A forums. Apologies for any inconvenience you are experiencing.

    I completely understand how frustrating it must feel to lose 45 hours of progress after investing so much time in Hollow Knight: Silksong. Let me explain what likely happened and what you can do next.

    Xbox Game Pass uses cloud save sync, which keeps one active save per game. When you were prompted to choose between the local and online save, selecting the local version caused the system to overwrite the cloud save with the local one. Unfortunately, this means your previous 45-hour save was replaced.

    Here are the 2 options that you might probably find your saved data, please kindly follow to check:

    1 - Check Xbox App Settings

    • Open the Xbox app → Settings → Backup & Sync to see if any save data is still cached.

    2 - Look in the Local Save Folder

    • Navigate to: C:\Users\<YourUser>\AppData\Local\Packages\TeamCherry.HollowKnightSilksong_<random>\SystemAppData\wgs
    • If you find multiple folders, one might contain your old save. Copy it before launching the game again.

    3 - If none of the above methods work, please contact Xbox Support immediately

    Go to Xbox Support and explain that your cloud save was overwritten by mistake. While official policy says recovery isn’t guaranteed, support may have tools to check for backups.

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Please keep me informed.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. Accepting an answer helps us track the effectiveness of our support efforts.

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