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Hi, my Windows Hello Facial Recognition suddenly went missing and when I try to setup again. There is an erro: "Couldn't turn on the camera. Make sure it's working properly.". The camera is working fine with other app & on its own. Previously the Facial Recognition was working fine. I have also uninstalled and reinstalled the camera drivers. But still not able to setup. Pls help
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I have the same problem where the camera drivers suddenly get corrupted and the system does not recognise the camera anymore.
On some occasions, I have gone into the Device manager and uninstalled all the camera drivers and restart the laptop. On some occasions it did work although it was only temporary... It now seems to be permanent as of February 2026.
Hi,
All of your drivers are related to the Qualcomm(R) Spectra(TM) 695 ISP camera subsystem, and there is no clear indication that the IR camera is specifically installed.
The Spectra 695 ISP should support the IR cameras for Windows Hello facial recognition (Technically). However, it appears that the driver is missing. Therefore, I recommend contacting the camera manufacturer (in this case, Qualcomm) and installing the necessary drivers for your camera hardware to detect the IR sensor.
Let me know if you still need more help.
Sorry, how do I install the IR camera driver? Do I go to Lenovo, the laptop manufacturer or camera manufacturer?
Hi, you can visit the Lenovo website to download the camera drivers for your device.
If the driver isn't available on the website, I recommend contacting Lenovo Hardware Support.
The driver is not available on the website. Also, I have already contacted Lenovo Support and they even come onsite to change Panel which also does not help. They have reinstall the Camera drivers in the above list. They do not know of any IR Camera Driver to install.
Ensure IR drivers are installed and working properly in Device Manager.
Hello, thank you for reaching out to Microsoft Q&A.
May I please know if the IR Camera drivers are installed properly and being recognized by the system?
See if you have both the Camera and IR drivers working.
(Example screenshot)
If the IR Camera drivers are no longer detected by Windows, go to your PC manufacturer's website and download the IR Camera driver for your pc, then install it.
Also, try updating your chipset and BIOS drivers for your PC to see if you can enable the Windows Hello facial recognition feature again.
Let me know if you still need more help.
Hi, this is what I have for the Camera Drivers. Is this good?
