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Enrolling for Windows 10 extended support fails.
"Enrol Now" appears in Windows Updates. Clicking this launches the "Enrol in Extended Security Updates to stay protected" screen. Clicking 'next' launches a blank window with a wheel of death, but this disappears after about a minute and the process fails
Hi John,
Unfortunately this fix did not work.I have Norton 360 installed. I temporarily disabled 'auto-protect' and 'smart firewall'. This did not fix the problem. I completely uninstalled it. This did not fix the problem either (I reinstalled after).Additional information: I am running Windows 10 version 22H2. KB5063709 is also installed.
Windows Backup is also not working (either directly launched or via Settings->Accounts). Another Microsoft tech (via chat) suggested the problem may be related to this.
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I have this same issue; no 3rd party antivirus is installed, am fully updated, issue persists after multiple restarts.
Hi, I'm John! I will help you with this.
If you haven't tried anything yet please start by: making sure there isn’t any third-party antivirus software running, since that can sometimes interfere with the enrollment. Restart your PC and check again. Also, please confirm that your Windows 10 is fully updated before trying again, as missing updates can cause this issue.
Let me know how it goes.
Click "Add comment" to let me know.
Regards,
John J.D.
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On my Toshiba laptop, "Enrol Now" appears in Windows Updates. Clicking this launches the "Enrol in Extended Security Updates to stay protected" screen. However, I am then told that I need to be connectd to the Internet to do this. I have checked my connection and am definiteley connected. I have rebooted the laptop but nothing seems to work. Any suggestions please?
I have a Lenovo Ideapad Z580 laptop with Windows 10 Home version 22H2 installed and which works well but tells me that it is not compatible with Windows 11, so I want to extend the support for another year.
I have tried to install all the recommended updates, including the cumulative update for 22H2 (KB5065429) but whilst this update seems to download and starts to install OK the installation does not complete and gives me a 0x8007301 error.
It seems a bit strange to me that version 22H2 is allegedly installed but that I still get a message to say that “Your device is missing important security and quality fixes”.
It also tried to download and install the optional Cumulative Update Preview for Windows 10 Version H22 for x64-based Systems (KB5066198), but that also fails and gives me the same error code.
I have looked at the error code on line and followed the recommended procedures from the Microsoft site, as follows:
I ran <dism /online /cleanup-image /startcomponentcleanup> from the command prompt as an administrator. This completed successfully. I then shut down the device, restarted it and tried to download and run the updates again.
I have completely uninstalled my AVG third party antivirus software and tried to run the updates again, without any success.
I have run the System File Checker <sfc /scannow> as an administrator from the command prompt with the result that “Windows Resource Protection did not find any integrity violations”.
I then ran the Windows Troubleshooter from: “Troubleshooting” > “Additional troubleshooting” > “Windows Update” which fixed or changed some security settings which were missing and also fixed some service registrations that were missing or corrupt. Then I ran the update process again, without any progress.
I then executed the following commands as an administrator with these results:
<net stop wuauserv> - service was stopped successfully.
<net stop cryptsvc> - service was stopped successfully.
<net stop bits> - service is not started.
net stop msiserver> - service is not started.
<ren C:\Windows\SoftwareDistribution SoftwareDistribution.old>
<ren C:\Windows\System32\catroot2 catroot2.old>
<net start wuauserv> - service was started successfully.
<net start cryptsvc> - service was started successfully.
<net start bits> - service was started successfully.
<net start msiserver> - service was started successfully.
I then re-booted the laptop and ran the update process again but it has made no difference