I can't sign in to the Copilot at edge

Question

I can't sign in to the Copilot at edge

I got a new notebook. And I can't sign in to my account in Edge on a new notebook.

Every time I passed a picture in the conversation with Copilot. It will show

"Sign in for the full experience

Talk with Copilot Voice, share photos, and create images together."

I try to click the button of Sign in. But nothing happened.

Answer 1

Hi 昱光 朱,

Thanks for reaching out to Microsoft Q&A!

I'm sorry to hear you're encountering an issue when signing in to Copilot in Microsoft Edge. This is a common and frustrating issue, especially on new devices. The problem is usually not with your account, but with the browser's state or permissions. Let's work through some effective solutions:

1 - Clear Edge's cache and cookies

• Open Microsoft Edge > press Ctrl + Shift + Delete
• In the "Clear browsing data" panel:
  • Check Cached images and files
  • Check Cookies and other site data
  • Set range to All time > click Clear now
• Right-click Taskbar > Task Manager > end all Microsoft Edge tasks
• Reopen Edge > try signing in again directly from your browser

2 - Check Edge browser settings

• Open Edge > Settings > Privacy, search, and services > Site permissions > All permissions > Pop-ups and redirects:
  • Under Default behavior, turn OFF Blocked to allow all pop-ups
  • Or, Add site to Allowed to send pop-ups and use redirects
  • Also, check "Not allowed" list to see if any site is accidentally blocked.
• Go back to Privacy, search, and services > Cookies > Make sure:
  • Allow sites to save and read cookie data is ON
  • Block third-party cookies is OFF
  • In addition, you can add specific sites to the "Sites that can always use cookies" list.

3 - Disable all extensions:

• Go to edge://extensions/ in the address bar.
• Toggle OFF every single extension.
• Restart Edge and try the sign-in button again.

4 - Repair or reset Microsoft Edge:

• Go to Windows Settings > Apps > Installed apps.
• Find Microsoft Edge > click the three-dot > Modify:
  • Click Repair > refresh Edge's core files without affecting your data.
  • Click Reset > restore Edge to its default state (delete your extensions and temporary data)

This issue is almost always caused by corrupted local data in the browser or a conflicting extension. Let me know if you need help with any of the steps or if the issue persists after trying everything!

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