get windows 11 BIT troubleshooter to run

Question

get windows 11 BIT troubleshooter to run

Lori Bownds 90

My computer has trouble and wont Install win 11 24h2, it says the device isnt ready. I saw a guide on youtube that said to first try to run the background intelligent transfer troubleshooter. I click run, but it doesnt run.

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Seth&Sydney Carter 5 Reputation points

2025-11-06T17:30:26.13+00:00

My computer is not restarting
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2025-11-07T06:29:12.5633333+00:00
Hi Seth&Sydney Carter,

Thank you for reaching out to Microsoft Q&A forum. To assist you better, could you please share a few more details about the issue? Specifically:

What happens when you try to restart the computer (e.g., does it freeze, show an error, or stay powered on)?

Have you recently installed any updates or made changes to the system?

Are there any error messages or unusual behavior you’ve noticed?

This information will help us identify the root cause and provide the right solution quickly.

Looking forward to your response.
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2025-12-17T07:35:24.87+00:00

Hi ali ghomshei,

Thank you for sharing the details. Since this is a different issue from the original thread, please create a new thread so we can keep the discussions organized.

When you open the new thread, kindly tag it under:

Windows for home | Windows 11 | Connect Phone and PC

Also, kindly tag me so I can assist you further with troubleshooting the file transfer problem.

Looking forward to helping you resolve this.
Neale Ashby 0 Reputation points

2026-05-11T03:03:23.84+00:00

My tabs keep freezing in Windows 11 and then will not let me click on x to get out of tabs. I must continually go to ctrl / alt / delete and then task manager to release the tabs. After a couple of times this does not work and I must shut down the computer and reboot to use it. How can this be fixed?
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2026-05-12T06:47:59.3866667+00:00

Hi Neale Ashby and Isaiah Abraham,

Thank you for the information. As these are separate issues not related to the Windows BITS troubleshooter, please create a new thread under Windows for home | Windows 11 | Performance and system failures and tag me for further assistance or for other users to help.

2 answers

Seth&Sydney Carter 5 Reputation points

2025-11-06T17:30:26.13+00:00

My computer is not restarting
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2025-11-07T06:29:12.5633333+00:00

Hi Seth&Sydney Carter,

Thank you for reaching out to Microsoft Q&A forum. To assist you better, could you please share a few more details about the issue? Specifically:

What happens when you try to restart the computer (e.g., does it freeze, show an error, or stay powered on)?

Have you recently installed any updates or made changes to the system?

Are there any error messages or unusual behavior you’ve noticed?

This information will help us identify the root cause and provide the right solution quickly.

Looking forward to your response.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2025-12-17T07:35:24.87+00:00

Hi ali ghomshei,

Thank you for sharing the details. Since this is a different issue from the original thread, please create a new thread so we can keep the discussions organized.

When you open the new thread, kindly tag it under:

Windows for home | Windows 11 | Connect Phone and PC

Also, kindly tag me so I can assist you further with troubleshooting the file transfer problem.

Looking forward to helping you resolve this.
Neale Ashby 0 Reputation points

2026-05-11T03:03:23.84+00:00

My tabs keep freezing in Windows 11 and then will not let me click on x to get out of tabs. I must continually go to ctrl / alt / delete and then task manager to release the tabs. After a couple of times this does not work and I must shut down the computer and reboot to use it. How can this be fixed?
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2026-05-12T06:47:59.3866667+00:00

Hi Neale Ashby and Isaiah Abraham,

Thank you for the information. As these are separate issues not related to the Windows BITS troubleshooter, please create a new thread under Windows for home | Windows 11 | Performance and system failures and tag me for further assistance or for other users to help.

Answer 1

Hi Lori Bownds,

Thank you for reaching out to Microsoft Q&A and I’m really sorry to hear that you’re having trouble installing Windows 11 version 24H2. I understand how frustrating it can be when your device reports it's “not ready,” especially when you're trying to follow trusted advice like running the Background Intelligent Transfer Service (BITS) troubleshooter.

Microsoft has recently changed how troubleshooters work, and the classic BITS troubleshooter may not launch as expected. To better understand the issue, could you please let me know which error code appears when the update fails? This will help us pinpoint the cause and offer more specific guidance.

In the meantime, here’s a detailed guide to help you move forward:

Step 1: Try Running the BITS Troubleshooter via Settings

Press Windows + I to open Settings.
Go to System > Troubleshoot > Other troubleshooters.
Scroll down to Background Intelligent Transfer Service and click Run.
- This should launch the Get Help app, which replaces the older MSDT-based troubleshooters.

If it doesn’t launch, continue with the next step.

Step 2: Launch Troubleshooter Manually

Press Windows + S and type: Find and fix problems with background downloads
Click the result and follow the on-screen instructions.

If this still doesn’t work, the troubleshooter may be deprecated or blocked by system settings.

Step 3: Start BITS Manually

Press Windows + R, type services.msc, and press Enter.
In the Services window, find Background Intelligent Transfer Service.
Right-click it and choose Start or Restart.
Make sure Startup type is set to Automatic (Delayed Start).

Step 4: Check Dependent Services

BITS relies on several other services. In the same services.msc window, ensure these are running:

Remote Procedure Call (RPC)
DCOM Server Process Launcher
COM+ Event System
Windows Management Instrumentation

Right-click each one and choose Start if they’re not already running.

Step 5: Run System File Checker

Open Command Prompt as Administrator.

Run the following commands one at a time:

   sfc /scannow 
   DISM /Online /Cleanup-Image /RestoreHealth

These will scan and repair any corrupted system files that might be blocking the troubleshooter or update.

If none of the above steps work, I highly recommend performing an in-place upgrade of Windows. This process reinstalls Windows while keeping your files, apps, and settings intact.

Download the latest Windows 11 ISO from Microsoft.
Mount the ISO and run setup.exe.
Choose Keep personal files and apps to perform an in-place upgrade.

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Q&A

How to perform a Windows 11 In-place upgrade | Microsoft - YouTube

Please keep me posted on how it goes, and feel free to reach out if you need any further assistance. I'm here to help.

If the answer helps, click "Accept answer" and vote "upvote". If you have additional questions about this answer, please click "Comment".

Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

Lori Bownds 90 Reputation points

2025-09-24T01:12:37.1366667+00:00

Clary-N, Hello there, I appreciate your assistance.

This time when I ran BITS it acted differently and it did run. It reported that it resolved some security settings are missing or have changed. After I ran DISM and SFC. DISM may have found something, it said restore operation completed successfully. SFC returned no integrity violations. So, once this ran, I went back to the windows update for win 11 ver 24h2, and it continued to stop at 8% download, device not ready. I ran BITS a second time to be sure checking it in services.msc along with the other services which were shown as running, and still couldn’t get past the 8% download for 24h2 after that. I also tried to troubleshoot windows update, which said that it had detected issues, but that too didn’t allow me to get past the 8% block on 24h2.

If the next best idea is to reinstall windows 11 with the download tool, then I’ll likely have to head in that direction next.

Thanks again, I appreciate your time…
Clary-N 15,735 Reputation points Microsoft External Staff Moderator

2025-09-24T01:30:56.73+00:00

Hi Lori Bownds,

Thank you for the detailed update and I really appreciate your persistence in working through each step. It’s good to hear that BITS, DISM, and SFC showed some progress, even if the update still stalls at 8%.

I understand how frustrating it must be to get this close and still hit a wall. If reinstalling Windows 11 with the Media Creation Tool is the next step, I’ll support you through it however I can. Please don’t hesitate to reach out if you need help during that process.

If you think my reply is helpful to you, please remember to mark it as an answer. This helps others in the community facing similar problems.

Thanks again for your patience and for keeping me in the loop.

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Based on your inputs, it seems that there is an incompatible driver or software, as the device is not yet ready. In addition, I need to check the Windows update logs of the PC so I can point out the root cause of the issue. Can you share the Windows 11 Deployment Upgrade Process Logs of the PC by following the steps below:

Open File Explorer and navigate:

C:$WINDOWS.~BT\Sources\Panther

or

C:$Windows.~WS\Sources\Panther

Copy the Setupact.log and setuperr.log, then save them to another location, like the Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

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