How can I delete non-working work account from Teams

Question

How can I delete non-working work account from Teams

Alex Trubnikov 0

I have Teams for Windows and Teams for Mac. Both of them show my old work account which is not working. I cannot delete it. Please help

1 answer

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Answer 1

Hendrix-C 6,085 Microsoft External Staff Moderator

Hi @Alex Trubnikov,

Thank you for reaching out to Microsoft Q&A Community.

According to your concern, we kindly suggest you follow these guidelines:

Guideline 1 - for Windows

Sign out of all of your account in Teams and close Teams completely
Clear cached credentials in Control Panel > Credential manager.
Go to Settings > accounts > Access work or school > Select your old account > Disconnect
Clear old credentials by open Control Panel > User Accounts > Credential Manager > go to Windows Credentials and remove any entries related to:

Microsoft Teams

Office

OneAuth

TokenBroker

IdentityCache
User's image

Go to Settings > Apps > Installed apps > find Microsoft Teams, click the three dots > Advanced options > Reset.
Then sign in with your current business account to check if the issue still persists

Guideline 2 - for macOS

Step 1: Sign out and remove the old account in Microsoft apps

Open any Microsoft app like Teams.
Go to the top-left menu > Teams > Settings > look for the Accounts option.
Click your old work account > in the left-down there's a Manage dropdown > Remove account

Step 2: Clear cached credentials (keychain access)

Microsoft stores login tokens in your macOS Keychain. You need to delete those manually:

Open Keychain Access (Command+Space and type Keychain access).
In the search bar, type: Microsoft or your old work email.
Look for entries like:

Microsoft

Office

ADAL

Com.microsoft

MSOpenTech

Right-click and delete any entries related to your old account.
Be careful not to delete unrelated system credentials.

Step 3: Delete Microsoft identity data

Open Finder > press Cmd + Shift + G to open Go to Folder.
Enter each of the following paths and delete the folders below if they exist: ~/Library/Group Containers/
Delete these:

UBF8T346G9.Office

UBF8T346G9.OfficeOsfWebHost

UBF8T346G9.ms

Step 4: Reboot your Mac and try logging in again to see if issue still persists

Please understand that our initial response does not always resolve the issue immediately. However, you can try workaround and share us more detailed information, we can work together to find a solution.

Thank you for your understanding and corporation. Looking forward to your response.

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Alex Trubnikov 0 Reputation points

2025-09-23T15:48:46.25+00:00

Thanks for prompt reply. As for now, I've tried everything you advised, in vain. Maybe it's because my working account is personal, and the account that I'd like to remove is org. Will try more and update
Alex Trubnikov 0 Reputation points

2025-09-23T15:51:47.81+00:00

I cannot remove old account in MacOs, as you advised, "Click your old work account > in the left-down there's a Manage dropdown > Remove account ".

My old work account is inactive, no way to manage it
Hendrix-C 6,085 Reputation points Microsoft External Staff Moderator

2025-09-23T20:51:29.99+00:00
Hi @Alex Trubnikov,

Thank you for your prompt update. If the old work account is inactive, you can follow these steps to try removing it in your MacOS:

Completely exit Teams first. You can right-click the Teams icon in the Dock and select Quit or press Command (⌘)-Q.

In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following commands, and press Return after each command:

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams

rm -rf ~/Library/Containers/com.microsoft.teams2

Delete Teams credentials in the keychain: Open the "Keychain Access" application. Type your old work email and keywords like Microsoft, Teams, ADAL, MSOpenTech, login.windows.net then delete all the entries related to them.

Restart your computer: After completing the above steps, restart your Mac.

You can find more details about removing an account from Microsoft Teams in both Windows and MacOS refer to Sign out or remove an account from Microsoft Teams - Microsoft Support

Please let us know whether it helps resolve your troubles. We will continue to support you.
Hendrix-C 6,085 Reputation points Microsoft External Staff Moderator

2025-09-26T22:08:15.5+00:00

Good day @Alex Trubnikov,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. Did you have time checking the previous response? If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Hendrix-C 6,085 Reputation points Microsoft External Staff Moderator

2025-09-29T22:29:54.9666667+00:00

Hi @Alex Trubnikov,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.
Alex Trubnikov 0 Reputation points

2025-10-03T09:28:09.79+00:00

Thanks a lot for taking care, I did everything you advised. There is no Teams credentials in Keychain Access. I even bought Microsoft 365 subscription, deleted Teams installation, reinstalled Teams and Outlook. Still old work account shows itself immediately after opening Teams, the first window invites me to choose between it and home account. Can it happen because network admin at my previous work forgot to delete my account?
Alex Trubnikov 0 Reputation points

2025-10-03T10:05:07.1266667+00:00

I opened web-based Teams, it has the same problem
Hendrix-C 6,085 Reputation points Microsoft External Staff Moderator

2025-10-07T19:28:11.7766667+00:00
Hi Alex Trubnikov,

Thank you for your update.

Microsoft Teams uses Single Sign-On (SSO) and cached tokens. If the system or browser has stored credentials, it will automatically suggest or sign in with those accounts even if the app is reinstalled.
However, as you suspected, the reason can be the admin of the previous organization forgot to delete your device in their Azure AD. If the device was ever AAD-joined or registered under the previous organization, it may still retain that association unless manually removed.

For better assistance about your current situation, could you provide us some more detailed information? We greatly appreciate your understanding and cooperation.

Is this issue still happening in both of your devices (Windows and Mac) or it's just only in the Mac now?

You mentioned that you did open web-based Teams to check, may I ask which browser did you use?

When you signed in, did you see the interface with options like this with the three dot next to your account? If not, can you share the screenshot of what did it show?

Beside Teams, do you see this issue when logging in other desktop apps like Outlook, Word, Excel, etc. ?

In the meantime, we suggest you should contact your previous organization if possible to confirm whether your account is still active in their Azure AD. If yes, you can ask them to remove the account from Azure AD, revoke licenses and access and also remove device registrations from their AAD.

Thank you for your patience and your understanding. I'm looking forward to your reply.
Alex Trubnikov 0 Reputation points

2025-10-09T10:03:11.4+00:00

Hi, Thanks for still taking care. The issue is happening both on Mac and Windows. I am using Chrome browser. I am attaching screenshots of my login - I see 2 accounts

I do not see the problem when I am using Outlook , Excel, Word, etc. I asked admin at my former company to look into it. Thanks for your help. Alex

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How can I delete non-working work account from Teams

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