Cant Download Surface Recovery Image

Jon Mathew 20 Reputation points
2025-09-24T08:23:49.5533333+00:00

Hi Microsoft Support

I have been trying to download Surface Recovery Image from https://support.microsoft.com/en-us/surface-recovery-image but I keep getting prompted with this error after giving sign in details and serial number. Error "A temporary error has occurred while processing your request. Please try again later..." . I had tried it few days back and it worked giving me options for specific surface models and checking with serial number. Today it only shows me an option to select Surface Pro, Previously it gave out Surface Pro 8. Please Check if the issue is a error on server side and if it is being fixed. I have tried all recommended procedures of trying on multiple browsers and InPrivate search.
User's image

Let me know what I should do if the error exists on my end.

Thanks
Jon Konikkara

Surface | Surface Pro | Performance and maintenance
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7 answers

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  1. Omari Baines 0 Reputation points
    2025-09-25T12:36:47.6+00:00

    Hey everyone, i ended up being able to get my surface pro up and running. If you Google surface pro x download there is a webpage called "internet archive". I downloaded the file from there. I created a bootable USB and now I'm good. Good luck you guys

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  2. Jeremy (MSFT) 105 Reputation points Microsoft Employee
    2025-09-26T00:20:37.3666667+00:00

    Thank you for reporting this issue. The issue has been resolved, and you should now be able to download recovery images at https://support.microsoft.com/surface-recovery-image.

    0 comments No comments

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