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Hi Microsoft Support
I have been trying to download Surface Recovery Image from https://support.microsoft.com/en-us/surface-recovery-image but I keep getting prompted with this error after giving sign in details and serial number. Error "A temporary error has occurred while processing your request. Please try again later..." . I had tried it few days back and it worked giving me options for specific surface models and checking with serial number. Today it only shows me an option to select Surface Pro, Previously it gave out Surface Pro 8. Please Check if the issue is a error on server side and if it is being fixed. I have tried all recommended procedures of trying on multiple browsers and InPrivate search.
Let me know what I should do if the error exists on my end.
Thanks
Jon Konikkara
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I have the same issue today trying to download the firmware for my Surface Duo 2.
The only option is for Surface Duo and throws an error
Any idea of an ETA for the fixed to the downloads? I'm currently without my phone as it's somehow stuck in a boot loop, so I desperately need to reflash with the stock ROM....
Jason,
I've asked my contact to see if there is any information. Best I can do.
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I'm having the same issue with trying to download recovery images for surface laptops.
Same issue here.
Day 2 of no phone. How hard is it to get a download page working??
The website has been updated and now provides the image I need for the particular Surface Laptop I was working with.
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Hey everyone, i ended up being able to get my surface pro up and running. If you Google surface pro x download there is a webpage called "internet archive". I downloaded the file from there. I created a bootable USB and now I'm good. Good luck you guys
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Thank you for reporting this issue. The issue has been resolved, and you should now be able to download recovery images at https://support.microsoft.com/surface-recovery-image.
