Error code: 0x807

Question

I'm tying to connect to a new virtual machine that I've created in Azure using a Mac. I keep getting Error code: 0x807. I've tried redeploying the machine and I've also checked the security setting in the Mac settings. Advice would be welcomed?

Thanks

Answer 1

Hi Info MEP -F

The error code 0x807 typically appears when attempting to connect to an Azure Windows VM using RDP from a Mac and is often associated with Azure AD-joined machines or Remote Desktop client issues.

1. On the Windows VM, go to Settings >> System >>Remote Desktop and make sure Remote Desktop is turned on.
2. Open system properties >> Remote >> Disable NLA

1. Create a new RDP config file Open RDP >> Click on options >> Click on save
2. Open that saved file with notepad verify if below two lines are present or not. If not, add those lines in that file.

      enablecredsspsupport:i:0 
      authentication level:i:2
   

Now try to open the RDP with your credentials.

• If your VM is joined to Azure AD, try logging in using: AzureAD\******@domain.com
• If it’s a local account, use: .\username

If it is not worked, then try with below steps:

• Disable IPV6 on the Mac system, which can help remove certain network conflicts.
• Try an older version of Microsoft Remote Desktop for Mac (e.g., version 10.7.9), as some users have reported improved compatibility.

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

If it is helpful. Please accept the answer and upvote it. If you have any queries, please let me know in comments.