"Urgent: Cannot Use Microsoft 365 or Contact Support"

Question

I am facing multiple urgent issues with my Microsoft 365 subscription and OneDrive account, and I am unable to proceed with my work until these are resolved. Here are the details:

Email and Support Access:

I am unable to send or receive emails from Microsoft support.

  Attempts to contact support via my Gmail account are bouncing back.

  
     I cannot access chat or ticket support options, and no live agent connection is available.

     
     **OneDrive Sharing and Permissions:**

     
        I am unable to add members to shared folders or groups in OneDrive.

        
           Even adding individuals directly does not work.

           
              Some sharing options, like blocking downloads or restricting access, are not functioning properly.

              
              **Microsoft 365 Functionality:**

              
                 Certain features in my subscription are not accessible, and I cannot manage my account or services as expected.

                 
                    I am unsure if the issues are related to a personal or business/work account.
```These issues are severely affecting my workflow, and I urgently need guidance on how to resolve them. I request that my case be escalated to a live agent who can help me restore full access and functionality.

Please let me know the next steps or any alternative ways to contact support directly.

Answer 1

Dear Aftab Wahab,

Thanks for sharing your situation on Microsoft Q&A. I am sorry for the issues you have met. As you have shared, you have problems for both OneDrive's sharing and Microsoft subscription.

For OneDrive, could you please help me check some details below?

• Check Folder Ownership and Permissions: you must be the owner to manage sharing settings
• Verify Sharing Settings: if “Block download” or “Restrict access” options are greyed out, it may be due to:
  • Your organization’s admin policies.
  • The file type or location (e.g., shared libraries vs personal folders).

Regarding your Microsoft's account, kindly confirm with me that you could access to our online agent by your personal account. If you are able to do so, here is the way to reach them directly:

1. Click on this page Contact - Microsoft Support, type "Microsoft Office 365" to search and click "Sign in to contact support" at the bottom of the page.
2. Sign in to another available Microsoft account. Make sure you log in with your personal account.
3. Under Products and Services, select "Microsoft 365 and Office".
4. Under Categories, select "Billing and Account question" and click Confirm.
5. Click on "Chat with a support agent in your web browser".

To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.

I hope everything goes well on your end. And please let me know whether you can sort out your issues on your end.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.