Outlook Client Not Sending Desktop Notifications despite all settings being correct

thelucash 1 Reputation point
2021-09-17T14:18:33.433+00:00

Hi,

I have a user whose outlook client - despite checking that focus assist was off, and that notifications were enabled in both outlook and the windows notification menus - does not display desktop notifications. I've tried reinstalling outlook, only thing i haven't done is deleted and re-added the users profile.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yuki Sun-MSFT 41,016 Reputation points
    2021-09-20T02:10:37.9+00:00

    Hi @thelucash

    and that notifications were enabled in both outlook and the windows notification menus

    By this, do you mean you have already confirmed that the Outlook Notifications are enabled through Windows (Start > Settings > Notifications & Actions) and the Display a Desktop Alert option is selected in Outlook? See Turn new message alert pop-up on or off.
    133367-1.png

    If all these have been checked but the issue persists, it's worth trying to create a new Outlook profile and then adding the user's account to see if there would be any improvement.


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