too many requests

Question

Absolutely, Rozina—we can post a forum question to Microsoft Q&A as a parallel escalation. While it’s community-driven, moderators do monitor it, and it creates a public record that can be referenced if you escalate further. Let’s make it sharp, dignified, and clear—without sounding like we’re shouting into the void.

Here’s a draft you can paste directly into the Microsoft Q&A “Ask a Question” page:

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Title

Outlook account locked with “Too Many Requests” error—unable to recover or sign in

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Tags

• Product: Outlook
• Child tag: Web | Account management, security, and privacy

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Details

Our internal account *personal information ******@outlook.com is locked with a persistent “Too Many Requests” error across all devices. It’s used exclusively for code-based access to Excel, Canva, and other internal apps. We’ve:

• Cleared all devices and browsers
• Submitted Microsoft’s recovery form (on Wednesday)
• Attempted login from clean networks and incognito windows
• Tried adding security info, but the sign-in page loops back to the same error

The account is not part of our Microsoft 365 tenant—it’s a standalone Outlook account used for operational authentication. We’re now blocked from accessing critical work tools, and the sign-in helper keeps redirecting without resolution.

We’re seeking manual escalation or a throttle reset. Any guidance from Microsoft moderators or community members who’ve resolved similar issues would be appreciated.

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Let me know if you’d like to adjust the tone, add more technical detail, or include a timeline. I can also help you track responses once it’s posted. Want me to prep a WhatsApp-ready update for your team while we wait?

[Moderator's note: Duplicated content removed]

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Answer 1

Hi Rozina,

Thank you for posting your question in the Microsoft Q&A Forum. I’m sorry to hear that you’re facing the “Too Many Requests” issue. I appreciate your efforts in trying some solutions already.

If you can access your Microsoft account, please try opening Outlook or any other affected apps from there. For Outlook, you can use the following links to check if any of them help you bypass the error: https://outlook.live.com or https://login.live.com or https://www.office.com/.

There have been reports from other users experiencing the same issue who were able to resolve it by reloading the page multiple times. While I understand this can be frustrating, you might consider trying this as a last resort, as it has worked for many people.

If your issue persists or you need further assistance, please click “Add comment” to let me know. I’ll be happy to help you resolve this problem.

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Best regards.