get mess to sign into esu and get blank screen

Question

I RECEIVE AN A NOTICE TO ENROLL IN THE EXTENDED SERVICEPLAN. I SELECT THE ENROLL AND THE SCREEN S GOES TO A BLACK SCREEN THAT LAST FOR A FEW SEONCS NO MEESAGE OF ANYKIND

Answer 1

I understand how frustrating it is to keep hitting that blank page. Since you’ve already tried the main troubleshooting steps, my suggestion would be to wait for now. It’s possible this is happening because of the high number of people around the world trying to enroll at the same time, which can sometimes cause the process to fail.

Answer 2

Hi John

thank you for your reply.

I first tried running update again, same thing show the "enroll now" clock on that and I get a 5x6 black screen, but it moves to fast to do anything i caught a quick glips says something on top about filling out I shut off the PC let it cool down, and did a restart, again trying update, but still the same tell me to enroll then i get that black screen. Checked my internet connect all is well. tri3ed getting help from microsft online but no luck there. sure hope you can figure this out

thank you

Allen Millner

Answer 3

Hi John

thank you for your reply.

I first tried running update again, same thing show the "enroll now" clock on that and I get a 5x6 black screen, but it moves to fast to do anything i caught a quick glips says something on top about filling out I shut off the PC let it cool down, and did a restart, again trying update, but still the same tell me to enroll then i get that black screen. Checked my internet connect all is well. tri3ed getting help from microsft online but no luck there. sure hope you can figure this out

thank you

Allen Millner

Answer 4

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

Since the screen just goes black after you try to enroll, the first things I’d suggest are:

• Restart your PC and try the enrollment again.
• Make sure you have a stable internet connection while doing it, since the process needs to contact Microsoft’s servers.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.