Sorry, we're having trouble verifying your account. Please try again

Question

Sorry, we're having trouble verifying your account. Please try again

Rizal Ang 5

I'm having a problem logging in with MFA on Azure Portal. "Verify your identity Sorry, we're having trouble verifying your account. Please try again. View details" using my personal email *******@outlook.com

There is only one option to verify with SMS, despite having already enabled MFA.

Troubleshooting details

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Error Code: 399287

Request Id: Remove for privacy

Correlation Id: Remove for privacy

Timestamp: 2025-09-27T04:05:26Z

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charlie turner 0 Reputation points

2026-02-17T13:09:32.2466667+00:00

hello, I was hoping you can help. I've got 2 email addresses that have verification set up through the Microsoft Authenticator App - however once of my email addresses isn't signed into the app and every time it says trouble verifying your account - issue is i'm no signed in anywhere on that email address because i've been signed out - what would you suggest?
Anonymous

2026-02-18T11:32:52.47+00:00
Hi @charlie turner,

Thanks for reaching out!

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, add-ins, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

Build and platform types

Operating systems (Windows, MacOS, iOS, Android,...)

Account type (Personal or work/school account)

Exact behavior/error text (screenshots welcome; please redact personal info)

To create your thread: go to Microsoft Q&A, click “Ask a question” Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!

1 answer

Your answer

charlie turner 0 Reputation points

2026-02-17T13:09:32.2466667+00:00

hello, I was hoping you can help. I've got 2 email addresses that have verification set up through the Microsoft Authenticator App - however once of my email addresses isn't signed into the app and every time it says trouble verifying your account - issue is i'm no signed in anywhere on that email address because i've been signed out - what would you suggest?
Anonymous

2026-02-18T11:32:52.47+00:00

Hi @charlie turner,

Thanks for reaching out!

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, add-ins, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

Build and platform types

Operating systems (Windows, MacOS, iOS, Android,...)

Account type (Personal or work/school account)

Exact behavior/error text (screenshots welcome; please redact personal info)

To create your thread: go to Microsoft Q&A, click “Ask a question” Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!

Answer 1

Hi @Rizal Ang,

Thank you for posting your question in the Microsoft Q&A forum.
Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Regarding that you can't access to the Azure Portal. I’d like to ask a few quick questions to better assist you.

Is your personal account added to the Azure tenant as a guest account?

Do you still have access to other Microsoft 365 apps (like Outlook, Teams, Word, etc.)?

If your account is added as a guest account to that tenant. Are you having trouble log in to your account because you can’t verify your account through Authenticator app or is it cause by another issue?

If this is the case, I would recommend you contact your school account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:

Revoke MFA sessions and require re-register in the Microsoft Entra admin center
User's image

You could show your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.

I really appreciate your patience, and I’m here to help. Looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Anonymous

2025-10-01T11:24:01.51+00:00

Hi @Rizal Ang,
I hope you're doing well. I just wanted to follow up and see if you’ve had a chance to review my previous reply. If possible, it would be incredibly helpful if you could share a bit more detailed update of the issue. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.