New gaming computer

Question

No matter what I do I cannot turn on hdr on windows 11 home. Says my monitor is not supported but manufacturer says its hdr. It's a custom built pc with everything updated. Specs are asus tuff gaming mb 9800x3d cpu rx9700xt 32 gig ddr 5 6000, msi 321urxw QD-OLED monitor. I have tryed everything.

Answer 1

Did you updated drivers/bios via the mobo support site and Vid from their web site?

Win11 by default only installs critical security updates, unless you made the mistake of selecting “Get latest updates” which includes drivers.

See your laptop/PC makers support to update both bios and makers drivers.

There should be a shortcut to that makers update utility on your system.

Then set Bios to defaults & Pwr to balanced. At the end of the day shutdown, do not leave in sleep.                                                                                                              

Do NOT update from any other source inc Device Manager

You only need to set the Advanced options for notify & Time, then leave win update to do its own thing.

If a self-build drivers/bios update via the mobo makers support site + any vid card site

Answer 2

Hi, I'm John! I will help you with this.

If you haven't already:

Make sure you’re using a certified HDMI 2.1 or DisplayPort 1.4 cable, and that it’s connected to the GPU (not the motherboard’s port). Some HDR features won’t show up if the wrong cable or port is used.

Go to Settings > System > Display > Advanced display and confirm your monitor is running at the correct refresh rate and color bit depth. Sometimes HDR only becomes available after switching to 10-bit color.

If you’ve already tried these and it still won’t let you enable HDR, it may help to test with another HDR-capable cable or port just to rule out compatibility.

Let me know how it goes or if you have any further questions or concerns.