How to unblock the tenant account which is blocked due to inactivity?

Question

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 3a1a7863-1842-40de-a6b0-42550e944100 Correlation ID: b85b0419-a4bf-41cf-b96e-393a216bc6c9 Timestamp: 2025-09-27 14:03:55Z

Answer 1

Hi @Kiran S ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.
• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

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Regards

Andreas Baumgarten