Change Billing Region / Subscription

Question

Hi,

I want to switch my subscription to either Germany or Pakistan instead of UK. As my homeland is Pakistan and am currently working from Germany and off and on visit Pakistan. So please switch my subscription.

Thanks.

--

Imran

Answer 1

Hi, thanks for reaching out. I understand you want to switch your subscription billing region. I’m here to help.

Please note: I’m not a Microsoft employee, just a fellow community member. I’ll share the right steps with you, but I don’t have access to accounts or billing systems.

Important: Funds in your Microsoft account don’t move with you. Spend any remaining balance before changing your account location, because Microsoft can’t transfer money between regions.

Also, the billing country/region cannot be changed on an active subscription. The billing region is locked to the payment profile you set when the subscription was first purchased.

Here are your options:

1. Cancel your current subscription tied to the UK region. Once it ends, you can update your region and then re-purchase the subscription in your new country.
2. Add a new payment profile If you’ve moved permanently, you can create a new Microsoft account payment profile in your new country and buy the subscription there.

See this article for reference: Change your country or region in Microsoft Store

If you only travel between countries and don’t live there permanently, the subscription must remain in the country where it was originally purchased.

If you still need assistance, the best step is to contact Microsoft Support directly. They can review your subscription and account settings securely and give you the most accurate guidance for your region and data.

Contact Microsoft Support: https://support.microsoft.com/home/contact

---

Note: Please use the "Add a comment" section below this message to reply, instead of using the Answer field, so that I’ll be notified of your response.

Answer 2

what will happen with current subscription? will it stay continue until end of subscription, or it will be cancelled immediately and got pro-rate refund?