How to resolve "DirectX 12 is not supported by your system" error while playing Marvel Rivals

Question

How to resolve "DirectX 12 is not supported by your system" error while playing Marvel Rivals

Elliott council 15

Encountered the error message "DirectX 12 is not supported by your system" when trying to play Marvel Rivals, despite having DirectX 12 installed according to dxdiag.

System Specifications:

Device Name: LAPTOP-3CU5E3R9
Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz (2.50 GHz)
Installed RAM: 8.00 GB (7.79 GB usable)
Device ID: 1FBEE520-CF16-4B27-B354-DAF0CBB4900D
Product ID: 00356-07396-71818-AAOEM
System Type: 64-bit operating system, x64-based processor
Pen and Touch: Pen and touch support with 10 touch points

What steps can be taken to troubleshoot and resolve this issue?

Elliott council 15 Reputation points

2025-09-28T19:53:10.3033333+00:00

this is the exact error message i get "DirectX 12 is not supported on your system.

Please update your Windows 10 64-bit operating system (version 1909 or later) and upgrade your graphics card driver.

Ensure that your graphics card meets the minimum requirements (NVIDIA GTX 1060 or AMD RX 580)."

1 answer

Your answer

Elliott council 15 Reputation points

2025-09-28T19:53:10.3033333+00:00

this is the exact error message i get "DirectX 12 is not supported on your system.

Please update your Windows 10 64-bit operating system (version 1909 or later) and upgrade your graphics card driver.

Ensure that your graphics card meets the minimum requirements (NVIDIA GTX 1060 or AMD RX 580)."

Answer 1

Jonathan Deives 75,455 Independent Advisor

This message appears when your GPU doesn't meet the minimum requirements to run the game.

Click the Start menu and type dxdiag.
Go to the Display tab, take a screenshot and upload it here.

Declan Ryan 0 Reputation points

2026-06-30T23:29:00.6366667+00:00

and it still appears with that message whenever i launch marvel rivals