will not sign in to server

Question

will not sign in to server

harry winderman 0

I have tried several times to sign in and i get an error message that I can;t sign in to server

Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-01T18:11:36.7633333+00:00

Hi @harry winderman,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-02T17:08:38.6566667+00:00

Hi @harry winderman,

I hope you are having a great day so far.

It was truly a pleasure working with you on this thread. I understand that you might have other important matters at hand to attend to and do not have convenient time for this at the moment. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.
Hal Hostetler MVP-Outlook 11,696 Reputation points MVP Volunteer Moderator

2025-10-02T18:34:32.3+00:00

If possible, please post the entire error message so we can examine it. Thanks!

1 answer

Your answer

Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-01T18:11:36.7633333+00:00

Hi @harry winderman,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Alexis-NG 7,145 Reputation points Microsoft External Staff Moderator

2025-10-02T17:08:38.6566667+00:00

Hi @harry winderman,

I hope you are having a great day so far.

It was truly a pleasure working with you on this thread. I understand that you might have other important matters at hand to attend to and do not have convenient time for this at the moment. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.
Hal Hostetler MVP-Outlook 11,696 Reputation points MVP Volunteer Moderator

2025-10-02T18:34:32.3+00:00

If possible, please post the entire error message so we can examine it. Thanks!

Answer 1

Hi @harry winderman,

Welcome to Microsoft Q&A Forum.

To help you troubleshoot the "can't sign in to server error", may I ask for some additional details to narrow down the issue you're experiencing:

Are you using a work account provide by your organization (@edu, @org,..) or a personal account @gmail, @outlook.com, @hotmail.com...)?
What device and operating system are you using? (e.g., Windows, Mac, iPhone, Android)
Are you connected to the internet and able to access other websites or apps?
Do you see any specific error code or message besides “can’t sign in to server”?
Have you tried signing in from a different device or browser?
Does this happen with just one specific account or any accounts you used?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant — screenshots are especially helpful and much appreciated.

In the meantime, please try to run your account in Safe Mode to determine whether one of your add-ins responsible for Outlook's connection issues. You can do so by Hold down the CTRL key and double-click the Outlook shortcut. Then, click Yes to open Outlook in safe mode and verify if you're able to run it.

Kindly note that our initial response may not always resolve the issue right away. However, with your input and more specific information, we can work together toward an effective solution.

Thank you for your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Looking forward to your response so I can assist you further.

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will not sign in to server

1 answer

Your answer