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Windows not activating

gerome davis 0 Reputation points
2025-09-29T18:38:44.75+00:00

I recently had my laptop repaired following a drop. Since the repair I cannot activate windows and i cannot locate my product key. the windows trouble shooter indicates I should have windows home version, but I have windows pro. i don't know how to fix it and Microsoft support sucks. I wish they had competition.

Windows for home | Windows 11 | Recovery and backup
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  1. EmilyS726 175.2K Reputation points Independent Advisor
    2025-09-29T19:14:12.74+00:00

    Hello

    Looks like the repair person installed Pro? Or were you already using Pro prior to this?

    How did you obtain your license initially?

    Did it come with the device preinstalled, or did you purchase it?

    If you purchased it, did you purchase from Microsoft, or from third party?

    Is it originally a Win7/8 key?

    Just to make sure, is motherboard changed?

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