Cant sign up for MS Priva trial. Errors out.

Question

Cant sign up for MS Priva trial. Errors out.

James C 25

What are we missing?

Kalyani Kondavaradala 3,615 Reputation points Microsoft External Staff Moderator

2025-09-30T13:52:42.7466667+00:00

Hi James C,

Can you describe more about the issue and resources, what specific error message are you encountering during the sign-up process?

Thanks!
James C 25 Reputation points

2025-09-30T14:00:47.3266667+00:00

In the admin center, purchasing, services product details we get an error.
sorry there was an error looking up your product details.

When we tried signing up to the trial and entering credit card info it gave us an error at the end of the process.
Refresh the page and try again. Something went wrong, and we couldn't complete this order. (CV: FYinFLtHhoyzNaS9.1.13
Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-09-30T18:01:26.3366667+00:00
Hello James C,
Thank you posting your query on Microsoft Q&A portal.

You are seeing errors while trying to sign up for the Microsoft Priva trial. So please verify the below checks.

Verify Licensing Eligibility

Your organization must have one of the following licenses:

Microsoft 365 E3 or E5

Office 365 E1, E3, or E5

These licenses are required to activate the Priva trial.

Ensure Proper Role Assignments

Only users with specific roles can initiate the trial:

Global Administrator

Billing Administrator

Privacy Management Administrator

Subject Rights Request Administrator

Compliance Administrator

Information Protection Admin

Make sure the user attempting the signup has one of these roles.

Enable Trial Permissions in Admin Center

Go to: Microsoft 365 Admin Center > Settings > Org Settings > Services > User owned apps and services

Check the box: “Let users start trials on behalf of your organization”

This setting is required to allow trial activation. You can disable it after setup.

If you're using a newly created tenant, wait 24–48 hours before retrying. Sometimes backend provisioning delays cause errors.

Ensure your company name matches the domain (e.g., yourcompany.onmicrosoft.com) during signup. Mismatches can cause billing account issues.

Try signing up from the Microsoft 365 Admin Center > Purchase Services page and search for “Priva”.

Reference: https://learn.microsoft.com/en-us/privacy/priva/priva-setup

Kindly let us know if the solution provided worked for you.

If you need any further assistance, please feel free to reach out or if you found the comment helpful, please consider clicking "Upvote it".

Thanks,

Suchitra.
James C 25 Reputation points

2025-10-01T08:54:30.0866667+00:00

User has E3 and made global admin

trail admins permissons are enabled

box is checked for let user start trials

tenant is old

company name matches

we still face the same issue
James C 25 Reputation points

2025-10-01T11:41:32.06+00:00

ok rasied ticket there.

Thanks

Answer accepted by question author

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Your answer

Kalyani Kondavaradala 3,615 Reputation points Microsoft External Staff Moderator

2025-09-30T13:52:42.7466667+00:00

Hi James C,

Can you describe more about the issue and resources, what specific error message are you encountering during the sign-up process?

Thanks!
James C 25 Reputation points

2025-09-30T14:00:47.3266667+00:00

In the admin center, purchasing, services product details we get an error.
sorry there was an error looking up your product details.

When we tried signing up to the trial and entering credit card info it gave us an error at the end of the process.
Refresh the page and try again. Something went wrong, and we couldn't complete this order. (CV: FYinFLtHhoyzNaS9.1.13
Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-09-30T18:01:26.3366667+00:00

Hello James C,
Thank you posting your query on Microsoft Q&A portal.

You are seeing errors while trying to sign up for the Microsoft Priva trial. So please verify the below checks.

Verify Licensing Eligibility

Your organization must have one of the following licenses:

Microsoft 365 E3 or E5

Office 365 E1, E3, or E5

These licenses are required to activate the Priva trial.

Ensure Proper Role Assignments

Only users with specific roles can initiate the trial:

Global Administrator

Billing Administrator

Privacy Management Administrator

Subject Rights Request Administrator

Compliance Administrator

Information Protection Admin

Make sure the user attempting the signup has one of these roles.

Enable Trial Permissions in Admin Center

Go to: Microsoft 365 Admin Center > Settings > Org Settings > Services > User owned apps and services

Check the box: “Let users start trials on behalf of your organization”

This setting is required to allow trial activation. You can disable it after setup.

If you're using a newly created tenant, wait 24–48 hours before retrying. Sometimes backend provisioning delays cause errors.

Ensure your company name matches the domain (e.g., yourcompany.onmicrosoft.com) during signup. Mismatches can cause billing account issues.

Try signing up from the Microsoft 365 Admin Center > Purchase Services page and search for “Priva”.

Reference: https://learn.microsoft.com/en-us/privacy/priva/priva-setup

Kindly let us know if the solution provided worked for you.

If you need any further assistance, please feel free to reach out or if you found the comment helpful, please consider clicking "Upvote it".

Thanks,

Suchitra.
James C 25 Reputation points

2025-10-01T08:54:30.0866667+00:00

User has E3 and made global admin

trail admins permissons are enabled

box is checked for let user start trials

tenant is old

company name matches

we still face the same issue
James C 25 Reputation points

2025-10-01T11:41:32.06+00:00

ok rasied ticket there.

Thanks

Answer 1

Hello James C

As you have all the necessary permissions, but you are still facing issue then I would recommend you raise support request to Microsoft 365 for business.

Go to the admin center at https://admin.cloud.microsoft. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business?.
On the bottom right side of the page, select Help & support.
Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter.
If the results don't help, at the bottom, select Contact Support.
Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

Phone support: For the most current support phone number in your country/region, see the global phone numbers list. If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number.

In most countries/regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Local language support varies by country/region.

Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted.

Admins have your account details ready when you call.

Thanks,

Suchitra.

Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-10-01T11:43:52.7933333+00:00

Hello James C

Just checking in to see if this answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query, please do let us know.

Thanks,

Suchitra.

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Cant sign up for MS Priva trial. Errors out.

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