Has Microsoft Rewards Support become automated and false flagging users accounts?

Question

Hi there,

For a good few months now many users have been reporting two particular issues with Microsoft Rewards. Those being their accounts being wrongfully restricted and that the support service had changed for the worse as its responses became rather canned, repetitive and scripted in nature.

I myself have repeatedly hit this wall with support and find myself with replies that barely address my complaints or issues. I don't believe I've spoken with an actual human since these internal changes came into effect.

I hope some light can be shed on this as it's become rather tiresome for myself and many.
Thanks everyone.

Answer 1

Hi Jay Travers,

Welcome to Microsoft Q&A forum. I'm here to help.

I truly understand how frustrating it must be to encounter false restricted and sorry for any inconvenience may cause.

Microsoft Q&A forum is a community to ask questions, share knowledge and learn together about common things while using Microsoft services. We do not have permission to access your internal information and resolve critical situation as your issue.

To better understanding the reason why your Microsoft Rewards has been suspended, please see the Microsoft Services Agreement.

If you believe you were suspended by mistake, please contact Microsoft Support / or Microsoft Rewards Team / or through Microsoft Feedback Hub.

Your feedback is a kind of insight that helps Microsoft continue improving the user experience.

I hope that the information is helpful to you.