MICROSOFT MAY BE BLOCK THROUGH MY BROWSER

Question

Hello,

I am having difficulties with adding Mycase as an "add-in" through Word on Microsoft 365.

Answer 1

Dear Brittany Whitmore

Thank you for contacting the Microsoft Q&A Forum regarding the difficulties you are experiencing with adding the MyCase add-in in Microsoft Word.

To better assist you, could you kindly provide the following details:

• Is the add-in you are trying to install MyCase Advanced Document Automation?
• When attempting to add the MyCase add-in, do you encounter a specific error message, or does the process simply not complete?
• When you mentioned “Microsoft may be blocked”, could you clarify what you mean? If possible, please include a screenshot of any error messages you are seeing.
• Have you reviewed and attempted the troubleshooting steps outlined in this guide: Word Add-in Troubleshooting | 8am MyCase Help Center
• If you’re using Word, could you confirm whether it’s the desktop app or Word Online? For the desktop app, please share which versions of Microsoft Office and macOS you’re running. Also, are both updated to the latest release?
• Are you signed in with a personal Microsoft account (e.g., @live.com) or a business/organization account? Additionally, what type of Microsoft 365 license are you using?

If you encounter the message “You don’t have permission to use this add-in”, try refreshing the Admin Managed Add-ins by navigating to Home > Add-ins > More Add-ins > Admin Managed, and then selecting Refresh.

If you are using Word Online, please ensure your browser is updated to the latest version and clear the browser cache to check if this resolves the issue. For Safari, enable JavaScript under the Security tab, disable Prevent cross-site tracking in the Privacy tab, and consider testing in a Private Browsing window to see if the behavior changes.

Some users have also reported that if the add-in appears installed but does not display in the list, signing out of Word, reinstalling the add-in, and then signing back in resolved the issue.

Please try these suggestions to see if they resolve the problem. Additionally, kindly provide the requested information and any relevant screenshots so that I can assist you further.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

I look forward to your response.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

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