Onedrive refusing to sign in

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Onedrive refusing to sign in

User 60

I’m trying to sync my OneDrive to my PC. It has been working fine for the past three years, but on Monday morning, when I switched on my computer, it suddenly started showing a login issue. Someone was able to fix it for me at the time, but this morning when I turned it on again, the same problem occurred.

I’ve already tried several troubleshooting steps I found online, including removing credentials in Credential Manager, uninstalling, and resetting, but nothing has worked. I also tried different internet connections. I’m unable to continue my work without it. Please help! User's image

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3 additional answers

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Answer 1

Ankur Srivastava 161

Great so rename the old one drive, and then lets perform a reset of one drive and then sign in. Let me know what happens

Further if it does not work, then:

Clear OneDrive Cache and Logs

Quit OneDrive completely.

Go to %userprofile%\AppData\Local\Microsoft\OneDrive\logs and delete all files inside the logs folder.

Delete leftover OneDrive folders in %localappdata%\Microsoft\OneDrive and %appdata%\Microsoft\OneDrive after uninstalling OneDrive, then reinstall.

User 60 Reputation points

2025-10-02T07:27:44.95+00:00

Hi there. So it did not work initially so I deleted the folders I renamed completely and then restarted my computer. Installed it and then it work! I am just worried as to why this happened twice in a few days. Hopefully this one will stick. Thank you for your help! Definitely helped me.
Ankur Srivastava 161 Reputation points

2025-10-02T13:09:00.62+00:00

Hi Joani,

Glad to know it worked, the one drive gets stuck when the cache file exceeds the limit assigned to it.

So even if you uninstall / unlink and do not delete / rename the folders, the install would go the same corrupted location because of which it will throw the same error every now and then.

This should get you going. Be sure that you power off your machine once you are done so the cache gets cleared out.
User 60 Reputation points

2025-10-02T13:33:14.77+00:00

Thank you Ankur. I really appreciate your help! :)
User 60 Reputation points

2025-10-13T07:35:06.9233333+00:00

Good day,

I’m experiencing an issue where I can sign in to OneDrive on the web, but not on the desktop app.

This problem keeps recurring. It seems there was an update yesterday. When I turned on my computer today, I received a message that OneDrive had installed the latest version. After that, it started displaying the error: “There was a problem signing you in.”

Here’s what I’ve already tried to resolve the issue:

1.Uninstalled OneDrive

2.Deleted the OneDrive folders under C:\Users[User Profile]

3.Removed any OneDrive credentials from Credential Manager

4.Reset OneDrive using Windows + R

5.Restarted the app and computer multiple times

6.Uninstalled and reinstalled the app several times

7.Tested on another PC and was able to login

Despite all these steps, the issue persists. This is now the third time in two weeks that I’ve encountered the same problem, and I’m not sure what else to do.

I also had 2 previous questions to your support. The first one I have attempted 100 times already and is not working. The second person could not help me

Please can someone who knows Onedrive assist.
Ankur Srivastava 161 Reputation points

2025-10-13T13:49:15.2333333+00:00
So, you mean to say that the issue has resurfaced again?

Can you try the below steps and see if that works:

If you have a different machine, try on that machine and check if you encounter the same issue.

If not, then on the problematic machine, go ahead and create a new local admin account.

Log off from the current account, login with the new account.

Sign into the one drive from this account.

Check if it works and if it works, then the issue is with your current account which is having the issue.

Wait for the issue to resurface, if it does resurface on the new user account then there is an issue with the windows, but that is a later thing and we can check that later.

Answer 2

Palcouk 2,886

o365 Desktop or web access only?

If desktop start with this

Restart the PC, once fully loaded, repair Office,> Apps & Features>Select Office your version>Modify /Repair, once the repair completes re-test (Quick repair)

O365/Office when installed under a Win user admin account, and run from that admin account, auto logs in when the PC is started. There is no separate login for any component.

Win search for Word > Resulting shortcut > Rt click > Pin to task bar > start Word from that shortcut (hover mouse over the shortcut gives access to the 10 most recent docs)

Same for other core components.

Start eg Word open an old doc via recents/search

Rarely any need to access OneDrive itself.

User 60 Reputation points

2025-10-01T12:34:42.9166667+00:00

This is for Windows 11 on Desktop. I can log into web with no issue. I am not sure what you are saying there, but I need Onderive to Sync to my PC. It just gives me the screenshot provided earlier. I have already reinstalled multiple times. I dont want to access the last 10 word documents... I have also unlined my profile to see if it will work.
Ankur Srivastava 161 Reputation points

2025-10-01T13:22:19.9266667+00:00
Hi Joani,

Here's what you can do

Uninstall the one drive using add remove programs from control panel.

Now open file explorer

Go to C: -->Users --> Select the account having the issue.

Now look for all the folders named one drive.

Either delete these folders permanently or move them to another location.

Once done , download the one drive from "https://www.microsoft.com/en-in/microsoft-365/onedrive/download"

Go ahead and install it and then run it.

Enter your credentials and then check if you are able to login or not.

Let me know how it goes.

Answer 3

Ankur Srivastava 161

Hi Joani,

Here's what you can do

Uninstall the one drive using add remove programs from control panel.
Now open file explorer
Go to C: -->Users --> Select the account having the issue.
Now look for all the folders named one drive.
Either delete these folders permanently or move them to another location.
Once done , download the one drive from "https://www.microsoft.com/en-in/microsoft-365/onedrive/download"
Go ahead and install it and then run it.
Enter your credentials and then check if you are able to login or not.

Let me know how it goes.

User 60 Reputation points

2025-10-01T13:28:23.1166667+00:00

Hi,

Thank you for replying. I tried your suggestion. Unfortunately it did not work.
Ankur Srivastava 161 Reputation points

2025-10-01T13:52:04.6433333+00:00

So prior to uninstallation, did you remove / delete the existing one drive folders?

If so after installation, when you entered your credentials on one drive what comes up?
User 60 Reputation points

2025-10-01T13:56:03.1533333+00:00

So I dont have any Onedrive folders as I unlinked them. This is what I can see. When I uninstall, this is also removed
User 60 Reputation points

2025-10-01T13:58:32.43+00:00
Ankur Srivastava 161 Reputation points

2025-10-01T13:59:27.39+00:00

Even if you unlink the onde drive the folders stay in C:\users\ but when you install the one drive do you see the one drive listed under c:\users\useraccount
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Ankur Srivastava 161 Reputation points

2025-10-01T14:10:33.9666667+00:00

For some reason, the answer you posted got deleted, can you repost
User 60 Reputation points

2025-10-01T14:14:23.63+00:00

Its is just screenshots of the sign in where I put in my email and sign in, then it gives me the first screenshot I sent
User 60 Reputation points

2025-10-01T14:18:09.97+00:00

I can see the old one drive folder I synced to under c:\users\useraccount. But they are now the unsynced ones. I cannot log into Onedrive at all from PC
Ankur Srivastava 161 Reputation points

2025-10-01T14:23:22.45+00:00

Great so rename the old one drive, and then lets perform a reset of one drive and then sign in. Let me know what happens

Further if it does not work, then:

Clear OneDrive Cache and Logs

Quit OneDrive completely.

Go to %userprofile%\AppData\Local\Microsoft\OneDrive\logs and delete all files inside the logs folder.

Delete leftover OneDrive folders in %localappdata%\Microsoft\OneDrive and %appdata%\Microsoft\OneDrive after uninstalling OneDrive, then reinstall.

Answer 4

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Onedrive refusing to sign in

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