How to create a support request to get real human support

Question

How to create a support request to get real human support

Maria Suffer 0

When creating an Azure support request, I always end up at something like this:

User's image

It just suggests "Get support on Microsoft Q&A". When I ask here, you suggest "Create a support request"

How to get real man support?

Swapnesh Panchal 1,455 Reputation points Microsoft External Staff Moderator

2025-10-02T16:41:15.31+00:00
Hi Maria Suffer,
In addition to above azure DMS is flagging two things that block the MySQL online migration. Here’s what they mean and how we’ll fix them.

DDL during cutover DMS saw schema changes (ALTER/CREATE/DROP) on the source while it was trying to finalize. During cutover we need the source to be quiet—no writes and no DDL. What we’ll do:

Put the app in a short maintenance/read-only window (no schema changes).

Optionally enforce read-only on MySQL for that window:

SET GLOBAL super_read_only = ON;

SET GLOBAL read_only = ON;

After cutover, we’ll turn those back off.

sql_mode mismatch The sql_mode on the source and target aren’t identical, and DMS requires an exact match. What we’ll do:

Check @@GLOBAL.sql_mode on both servers and make them the same.

On Azure Database for MySQL: Portal → your server → Server parameters → sql_mode → paste the exact list from the source and Save.

Note: if the source has NO_AUTO_CREATE_USER but the target is MySQL 8.0, we’ll remove that flag (it was dropped in 8.0).

Proposed sequence

Align sql_mode (source ↔ target).

Schedule a brief maintenance/read-only window and confirm no active writers.

Run DMS cutover and validate.

Reopen writes (or decommission source) per plan.

If you can share the two sql_mode strings (source vs. target) and confirm your preferred maintenance window or issue is still please share details required in private message
Oury Ba-MSFT 21,121 Reputation points Microsoft Employee Moderator

2025-10-02T17:52:44.3266667+00:00

Maria Suffer Thank you for reaching out.

Please kindly describe the issue so we can further assist you.
Oury Ba-MSFT 21,121 Reputation points Microsoft Employee Moderator

2025-10-06T17:15:28.35+00:00

@Maria Suffer Maria Suffer Thank you for reaching out.

Please kindly describe the issue so we can further assist you. If your issue is resolved, please do let us know.

Regards,

1 answer

Your answer

Swapnesh Panchal 1,455 Reputation points Microsoft External Staff Moderator

2025-10-02T16:41:15.31+00:00

Hi Maria Suffer,
In addition to above azure DMS is flagging two things that block the MySQL online migration. Here’s what they mean and how we’ll fix them.

DDL during cutover DMS saw schema changes (ALTER/CREATE/DROP) on the source while it was trying to finalize. During cutover we need the source to be quiet—no writes and no DDL. What we’ll do:

Put the app in a short maintenance/read-only window (no schema changes).

Optionally enforce read-only on MySQL for that window:

SET GLOBAL super_read_only = ON;

SET GLOBAL read_only = ON;

After cutover, we’ll turn those back off.

sql_mode mismatch The sql_mode on the source and target aren’t identical, and DMS requires an exact match. What we’ll do:

Check @@GLOBAL.sql_mode on both servers and make them the same.

On Azure Database for MySQL: Portal → your server → Server parameters → sql_mode → paste the exact list from the source and Save.

Note: if the source has NO_AUTO_CREATE_USER but the target is MySQL 8.0, we’ll remove that flag (it was dropped in 8.0).

Proposed sequence

Align sql_mode (source ↔ target).

Schedule a brief maintenance/read-only window and confirm no active writers.

Run DMS cutover and validate.

Reopen writes (or decommission source) per plan.

If you can share the two sql_mode strings (source vs. target) and confirm your preferred maintenance window or issue is still please share details required in private message
Oury Ba-MSFT 21,121 Reputation points Microsoft Employee Moderator

2025-10-02T17:52:44.3266667+00:00

Maria Suffer Thank you for reaching out.

Please kindly describe the issue so we can further assist you.
Oury Ba-MSFT 21,121 Reputation points Microsoft Employee Moderator

2025-10-06T17:15:28.35+00:00

@Maria Suffer Maria Suffer Thank you for reaching out.

Please kindly describe the issue so we can further assist you. If your issue is resolved, please do let us know.

Regards,

Answer 1

Hi Maria Suffer,
Welcome to the Microsoft Q&A Platform.
We understand you have questions about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have purchased also ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request though the Azure Portal or by following this link.

We would be more than happy to assist you with any technical questions you have here on Q&A. Any time you post a new thread; you will receive a response within 8 business hours (see here for more details on the SLA and subscription benefits).

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How to create a support request to get real human support

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