question

DE-6297 avatar image
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DE-6297 asked JJDeShay-6996 answered

Windows 10 Kiosk Mode Microsoft Edge can not download file

Hello,

I am trying to setup some old desktops as Kiosk Windows 10 that loads the RDS web access page. i am using Intune to push the Kiosk settings to use edge. everything looks to be working fine except when i try to open a rdp file.

I can log into the site and see my resources but when i click on the resource to load (rdp file) i get the following error in the downloads, "Couldn't download - Blocked"

I can not see why this is being blocked.

windows-10-generalremote-desktop-servicesmem-intune-generalms-edge
· 1
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Try do a test and switch to normal Windows mode (not kiosk) and then attempt to download and see if it shows more comprehensive message?
It might be blocked by the SmartScreen filter.
You may turn off SmartScreen filter to test this too.

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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@DE-6297 Thanks for posting in our Q&A. From your description, I know that you configure Edge kiosk via intune, but we couldn't download the rdp file. If there is anything misunderstanding, feel free to let us know.

To clarify this issue, we appreciate your help to collect some information:
1.Please check if any other file can be download.
2.Please check if we configured some settings about download restrictions in the configuration profile about Edge.
3.If possible, please manually configure Edge kiosk mode using windows settings in another device, and check if it also block download the rdp file.

If there is anything update, feel free to let us know.


If the response is helpful, please click "Accept Answer" and upvote it.
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· 3
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@DE-6297 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns, please don't hesitate to let us know.

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Hello

Sorry for the delay,


1.Please check if any other file can be download.
- Looks to be any file
2.Please check if we configured some settings about download restrictions in the configuration profile about Edge.
- have looked and nothing was configured, adjusted the download restrictions but same results.
3.If possible, please manually configure Edge kiosk mode using windows settings in another device, and check if it also block download the rdp file.
- If i use a local account it is downloading but then fail's to run the .rdp file.

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@DE-6297 I have done the test in my lab. I refer to the following link to manually configure Edge kiosk mode using windows settings.
https://docs.microsoft.com/en-us/deployedge/microsoft-edge-configure-kiosk-mode#configure-using-windows-settings

It also blocks download file. Given this situation, this issue is not related to intune. To get accurate help, it is suggested to post a new one and only add Edge tag.

Thanks for understanding.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello DE-6297,

This looks like the Protected Mode may be enabled on Edge and needs to be configured.

You can confirm if that is the setting blocking, by disabling in one of the kiosks temporary:

https://docs.microsoft.com/en-us/troubleshoot/browsers/enhanced-protected-mode-add-on-compatibility

Best regards,

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BrownNick-9407 avatar image
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BrownNick-9407 answered doughnuts-8498 edited

I'm getting the same issue using Google Chrome in a multi-app kiosk mode. Looks like there is a Windows 10 Kiosk setting that is blocking downloads from browsers. Any ideas?

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JJDeShay-6996 avatar image
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JJDeShay-6996 answered

I know this is getting old, but I just supplied an answer to this problem on this question - https://answers.microsoft.com/en-us/windows/forum/all/unable-to-download-docx-files-in-windows-10-kiosk/50420ede-6029-4952-a34b-049a4c3da8b7

TL;DR

I was able to deploy a proactive remediation that runs the following powershell script to remediate the issue. I set it to run hourly (admittedly aggressive) because at this time I am not sure how frequently the policy will revert. I will likely re-visit this solution at some point

 #Define registry key and intended value
 $RegKey = "REGISTRY::HKU\*\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Associations"
 $Ext = '.pdf;.epub;.doc;.docx;.jpg;.png;.bmp;.jpeg;.pptx;.xls;.xlsx'
 #Get current settings for that registry value
 $CurrentSettings = Get-ItemProperty $RegKey
 #If no values were found, abort
 if ($null -eq $CurrentSettings){
     Write-Host "Key Not found, Exiting - $RegKey"
     Exit 0
 }
 #Iterate through each value found
 foreach ($Setting in $CurrentSettings){
 #If the setting does not match the intended value
 if ($Setting.LowRiskFileTypes -ne $ext){
         #Update registry value
         Write-Host "Updating extensions for - $($Setting.PSPath)"
         Set-ItemProperty $Setting.PSPath LowRiskFileTypes $Ext
     }
 }




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