Locked Out as Sole Global Admin

Question

Locked Out as Sole Global Admin

Paweł Wojtasiak 0

I'm the sole global admin of my directory in Azure portal, I have MFA configured to my personal Account but when trying to sign in to Azure it seems that the account is connected to some different Authenticator App and i cant enter the code.
The codes on my authenticator for my personal account are 8 digits, and the ones accepted by Azure MFA are fewer digits.

I cannot contact to support since, since I can't log a ticket until I log in. :(

Maybe, @Anonymous you could help me ?

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Raja Pothuraju 47,835 Reputation points Microsoft Employee Moderator

2025-10-03T11:08:19.9866667+00:00
Hello Paweł Wojtasiak,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.

1 answer

Raja Pothuraju 47,835 Reputation points Microsoft Employee Moderator

2025-10-03T11:08:19.9866667+00:00

Hello Paweł Wojtasiak,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.

Answer 1

Raja Pothuraju 47,835 Microsoft Employee Moderator

Hello Paweł Wojtasiak,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

crgolden 20 Reputation points

2025-10-05T16:01:20.4433333+00:00

Hello @Anonymous - I am facing the same issue. What steps should I take to resolve it? Is there a way to create a support ticket with Data Protection team myself?
Paweł Wojtasiak 0 Reputation points

2025-10-09T10:55:20.9866667+00:00

Hello, @Anonymous unfortunatelly The Data Protection team closed my ticket as im not a bussines user. Can you help with with the ticket to the proper department ?
Elie Fadous 5 Reputation points

2025-11-14T15:19:53.8433333+00:00

Hello

i'm facing the exact same issue

was your issue resolved ? if so, could you please share some pointers as what to do
LindaL 0 Reputation points

2026-08-18T04:40:12.3766667+00:00

I got the same issue, and the Data Protection team closed my ticket due to they only help with business account.