How to fix no audio on teams

Question

New computer transferred all data from my old computer... problem encountered when using teams for the first time, opened as usual but when I unmuted my mic no one could hear me and didn't hear anyone, so I had to listen and talk by going onto my iPhone missed the first 5 minutes because of the lack of audio until I connected my phone and used both the computer screen for visuals and my phone connection for audio

Answer 1

I had the same issue. I had used Laplink to move to a new computer. Uninstalling Teams and reinstalling Teams fixed my issue.

Answer 2

Hi @Brennan, John,

Thank you for posting your question in the Microsoft Q&A forum.

Regarding to your question about Teams audio devices may not be configured correctly after transferring data to your new computer. Here are some steps you can try to resolve the issue:

1/ Check Your Device Settings in Teams

• Open Microsoft Teams.
• Click the 3 dots icon (...) next your profile picture > Settings > Devices.
• Under Audio devices, make sure the correct Speaker and Microphone are selected.
• Use the Make a test call option to verify audio input/output.

2/ Verify System Sound Settings

• On Windows, right-click the speaker icon in the taskbar and select Sound settings.

• Ensure the correct Output device (speakers/headset) and Input device (microphone) are selected.
• Check that the volume is not muted and levels are adequate.

3/ Allow Microphone Access

• Go to Settings > Privacy & security > Microphone.

• Ensure Microphone access and Let apps access your microphone are turned ON.
• Confirm that Microsoft Teams is allowed to use the microphone.

4/ Update Audio Drivers

• Open Device Manager by typing it in the search bar > Sound, video and game controllers.

• Right-click your audio device and select Update driver.

5/ Restart Teams and Your Device

• Fully quit Teams (right-click the Teams icon in the system tray > Quit Teams).

• Restart your computer and try again.

You can refer to this link: My speaker isn't working in Microsoft Teams

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward for your reply. 

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