How to fix Microsoft Account login so I don't get the "Oops, something went wrong" message.

Question

I cannot download an app from the Microsoft Store. I get a message about a ""Windows Hello" program, and when I sign in, I get the "Oops, something went wrong—There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser." This does no good, and I don't know how to solve the problem. I simply want to download and install the app. I don't care about "Windows Hello", whatever this is.

Answer 1

Hello! Does the problem only occur in the Microsoft Store?

Try two tests:

• Try logging into Windows via Settings > Account > Sign In.
• Try logging in on the web:

https://account.microsoft.com/account?lang=en-us

Other solutions that may help:

• Try another authentication method, don't use your email password. Click Other login methods > Choose Authenticator. If you don't have an authenticator, try SMS or Email Code.
• Try another network, such as a neighbor's Wi-Fi or your phone's mobile data.
• You can connect to your phone's internet by connecting a USB cable between your computer and phone and enabling USB tethering. Disable Wi-Fi and enable mobile data.

Answer 2

Thanks for trying but none of these procedures has solved the problem.

Answer 3

Thanks for trying but none of these procedures has solved the problem. Still cannot download the PDF PRO app from the Microsoft Store. I will probably have to phone Microsoft Support and get personal help from a technician there.

Answer 4

These are just tests to see how your account is working. Many users report that they can't access their Microsoft account using their password, or on the network or device they're using.

Please run these tests and let me know the results.

If that doesn't resolve the issue, you can try these solutions:

Run the troubleshooter

1. Open Windows Settings (press CTRL+I) > Select "Update & Security" > In the left panel, select "Troubleshooting".
2. Select "Additional troubleshooting" > Select "Windows Store apps" > Run troubleshooting.
3. Restart the computer.

Clear Cache

1. Press the WINDOWS + R keys > Type "WSReset.exe" (without quotation marks) > Click OK.
2. Check if the problem will be solved now.

Restore Store

1. Open Windows Settings (press CTRL+I keys) > Select "Applications " > In the left pane, select "Applications and features".
2. Search for "Microsoft Store" > Select and click "Advanced options".
3. First, click "Finish"" > Under "Reset", click "Repair" > Then click "Restore" > Restart the computer.
4. See if the problem has been solved.

Restart Services

1. Type "'PowerShell" in the Search Bar > Right-click on the app > Select ''Run as administrator''.
2. Now, enter the following commands. ATTENTION: Type or copy the entire command in the first line > Press ENTER > Wait for the command to complete.

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

3. Restart the computer when finished > Check if the problem will be resolved.